Technical Trainer

2 weeks ago

Sydney, Australia ING Group Full time

Technical Trainer

We have an exciting opportunity available for someone looking to take the next step in their career with a **14 month secondment** as a Technical Trainer within our Contact Centre.

In this role, you'll partner with the business to deliver learning solutions to our Contact Centre team regarding products, process, procedures, and systems. You'll deliver effective facilitation and evaluation of induction and upskill training programs, and business projects across multiple product streams.

You'll also be responsible for identifying training requirements, analysing existing capabilities and delivering measurable solutions that meet the needs of the business and individuals. Additionally, maintenance and enhancements of existing training solutions will be required to ensure the experience is current and relevant to each learner.

**What you'll do**
- Deliver the current suite of training programs in a consistent and engaging manner, catering to various learning preferences, and fostering a safe and inclusive learning environment;
- Effectively manage participant behaviour in accordance with ING policies and Orange Behaviours;
- Identify and provide feedback on learner performance to Capability Coaches and Team Leaders;
- Review performance data and work with stakeholders to reduce gaps;
- Update training materials to incorporate changes to process/procedure.

**What we're looking for**
- Facilitation experience via training or team meetings or similar is required with a preference in training in process, policy and procedures. Qualifications or courses in training/leadership will be highly regarded.
- A genuine passion for developing and coaching others, and helping them to achieve set goals.
- The ability to communicate confidently and provide constructive feedback effectively to a diverse background of stakeholders.
- The ability to be adaptable and "think on your feet" flexible in a wide range of challenging situations.
- Strong time management stills as well as the ability to work both autonomously and as part of a team
- A proactive mindset and thrives in a busy and dynamic environment.
- Being training across multiple ING products is beneficial but not essential
- Availability to work from the Wyong office for multiple weeks at a time, ranging from 8am - 8pm

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

**Need more?**

**Before you apply**
- **Examples of your experience in facilitating**:

- **Examples of your experience in training**:

- **Example of a situation where you have needed to think on your feet and make a decision quickly**

Job ID REQ-10073509

  • Technical Trainer

    4 weeks ago

    Sydney, New South Wales, Australia Xylem Full time

    Join or sign in to find your next jobJoin to apply for the Technical Trainer -Flygt Pumps role at Xylem1 day ago Be among the first 25 applicantsJoin to apply for the Technical Trainer -Flygt Pumps role at XylemXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every...

  • Technical Trainer

    4 weeks ago

    Sydney, New South Wales, Australia Xylem Full time

    Join or sign in to find your next jobJoin to apply for the Technical Trainer -Flygt Pumps role at Xylem1 day ago Be among the first 25 applicantsJoin to apply for the Technical Trainer -Flygt Pumps role at XylemXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every...

  • Technical Trainer

    4 weeks ago

    Sydney, New South Wales, Australia YSI Incorporated Full time

    Technical Trainer -Flygt Pumps page is loadedTechnical Trainer -Flygt PumpsApply remote type Onsite locations Kemps Creek time type Full time posted on Posted Yesterday job requisition id R42550Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading...

  • Technical Trainer

    4 weeks ago

    Sydney, New South Wales, Australia Axis Communications Full time

    Join to apply for the Technical Trainer role at Axis Communications1 week ago Be among the first 25 applicantsJoin to apply for the Technical Trainer role at Axis CommunicationsLooking for a new start? Think bigger. Think AxisWe believe in building long term relationshipsWe will support you to flourish in your role in a truly global companyJob TitleTechnical...

  • Technical Trainer

    4 weeks ago

    Sydney, New South Wales, Australia Axis Communications Full time

    Join to apply for the Technical Trainer role at Axis Communications1 week ago Be among the first 25 applicantsJoin to apply for the Technical Trainer role at Axis CommunicationsLooking for a new start? Think bigger. Think AxisWe believe in building long term relationshipsWe will support you to flourish in your role in a truly global companyJob TitleTechnical...

  • Technical Trainer

    2 weeks ago

    Sydney, New South Wales, Australia Axis Communications Full time

    Join to apply for the Technical Trainer role at Axis Communications1 week ago Be among the first 25 applicantsJoin to apply for the Technical Trainer role at Axis CommunicationsLooking for a new start? Think bigger. Think AxisWe believe in building long term relationshipsWe will support you to flourish in your role in a truly global companyJob TitleTechnical...

  • Technical Trainer

    2 weeks ago

    Sydney, New South Wales, Australia Axis Communications Full time

    Job Title Technical Trainer Job Description Looking for a new start? Think bigger.Think AxisWe believe in building long term relationships We will support you to flourish in your role in a truly global company About the opportunity We are seeking an engaging Technical Trainer who is passionate in technology and take pride in sharing their technical...

  • Technical Product Trainer

    2 weeks ago

    Sydney, Australia DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of...

  • Technical Trainer

    23 hours ago

    Sydney, New South Wales, Australia SG Fleet AU Full time

    Join to apply for the Technical Trainer role at SG Fleet AU.About The RoleThe primary role of this position is to train staff in the Acquisitions team in processes relevant to their role and deliver an exceptional customer experience. The scope includes assessing capabilities, developing training needs, and evaluating and enhancing training materials,...

  • Motor Assessing Technical Trainer

    1 day ago

    Sydney Western Suburbs, Australia HAYS Full time

    Huge Insurance business recruiting Motor Assessors trainers for role based in Sydney **Your new company** A chance to be a part of a huge international insurance business with a presence across Australia. This is a great opportunity for someone to progress their career within the auto industry by moving into a Motor Assessing technical trainer role. You...