Operations Analyst

**Operations Analyst (ICT), Ongoing, Gosford**
- Fantastic Ongoing opportunity, DCS Clerk Grade 7/8
- Salary range: ($101,947 - $112,849) + 10.5% Super, appropriate to experience
- Genuinely flexible working arrangements, office based in Gosford

**About the role**:
The Department of Customer Service is seeking an Operations Analyst in the Desktop Team to oversee our Device Management stream. This includes identifying, analysing, and documenting technical processes, monitoring systems and implement upgrades/features to facilitate improvement and support efficient delivery of Mobile Device Management tools, technologies, and Operations.

You will be working with a dynamic, multi-disciplinary team who values diversity of thought and promotes quality device management. We constantly look for ways to improve and we are quick in evolving our way of working. We welcome applicants from a range of disciplines.

**The role is focused on the following technical streams**:

- Endpoint Manager - Intune, JAMF
- Azure AD Management
- Active Directory Management
- Application packaging, scripting and deployment
- Windows 10/11 SOE Administration

***In this role, you will**:

- Work with external support vendors to advise on changes and manage business correspondence.
- Report on Vendor performance to ensure delivery in line with contractual and KPI metrics.
- Performing requirement analysis and ensuring solutions meet business needs and requirements.
- Provide accurate advice about vendor performance issues and solutions to assist with specifying business requirements.
- Support the selection, design, and validation/testing of new technologies and improvements.
- Act as a technical lead on technical support bridges, escalations, and outages to allow support teams to reach resolutions quickly and efficiently

***To be successful in this role you will have**:
Demonstrated experience in implementation and management of technical systems such as:

- Microsoft Azure AD - configurations, user and group management.
- On Premise Active Directory user and group management.
- High level support experience such as basic scripting, troubleshooting third party factors and security policies.
- Demonstrated experience in providing incident management, escalations and change control.
- Excellent written and verbal communication skills.
- Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously
- An ability to thrive in a collaborative environment and your capacity to develop long-term productive working relationships with key stakeholders and vendors.
- Demonstrated experience working with external Vendors and internal Key Stakeholders

Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Closing Date: Tuesday 21st March 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.