Credit Controller/collections Officer

3 days ago

Brisbane, Australia KBH Solutions Full time

Up to $70k plus super pending experience
- Milton Location / Split Working from Home and Office
- Step out of the Collection Agency into Commercial Credit

Credit / Customer Service / Collections Officer required for leading company based in City Fringe (Close to Public Transport). This is a busy customer service /collections role that requires a proactive positive attitude and a strong work ethic. Your strong negotiation and customer service skills will help you achieve success in this role.

After completion of training the role will be 2 days in the office and 3 days working from home, expected working hours are Monday to Friday 8.00am to 5.00pm.

Managing a portfolio of commercial debtors your key responsibilities in the role include:

- Work with customers to resolve outstanding debts and negotiate payment plans
- Handle and resolve queries
- Negotiating payments of outstanding debts and arranging suitable payment plans
- Provide exceptional customer service through building and maintaining relationships
- Reconciliations

To be successful in this role you will need to demonstrate:

- Prior Debt recovery/Collections experience preferred but not essential
- Strong negotiation, problem solving skills and communication skills
- Strong Excel Skills required
- Ability to build rapport with commercial clients
- Resolve customer enquiries

Excellent customer service and communication skills, along with a positive attitude are a necessity for this role.

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