Key Accounts Executive

2 days ago

Chippendale, Australia Toby’s Estate Full time

At Toby’s Estate, we believe great coffee is only the beginning - it’s the partnerships we build that truly fuel our growth. As our next Key Accounts Executive, play a pivotal role in shaping Toby’s national presence by managing and building new key customer relationships while driving commercial growth across group accounts.

**About the role**

This is a role for someone who thrives on connection, negotiation, and commercial impact. You’ll own a portfolio of national and group accounts, ensuring their long-term growth through cross-selling, upselling, and joint initiatives. At the same time, you’ll identify and secure new opportunities that expand Toby’s footprint in the market.

You’ll be the go-to partner for your customers - building trust, presenting new products, activating marketing initiatives, and ensuring every onboarding experience feels seamless. Collaboration across our Sales, Finance, Marketing, Coffee, and Service teams is central to success.

**About you**

We’re hiring for skills first, not just years of industry experience. While a background in B2B sales, FMCG, or coffee is advantageous, what matters most is your adaptability, resilience, emotional intelligence, and problem-solving mindset. You bring commercial nous, confidence in negotiation, and a collaborative spirit that builds lasting partnerships.

**You’ll thrive if you**:

- Have a proven ability to learn, grow, and manage customer relationships at scale.
- Can navigate commercial discussions with clarity and confidence.
- Are curious, proactive, and willing to learn the world of coffee through the role.
- Bring strong organisation and time management to balance competing priorities.
- Use data, CRM tools (we use HubSpot), and insights to drive smarter decisions.

**What we offer**
- The backing of a strong leader with 22 years of experience and a participative, coaching style.
- A high-performing Toby’s team with strong expertise in coffee, customers, and channels - you’ll learn and grow alongside the best.
- A culture that values authenticity, collaboration, and commercial impact but won’t compromise on the fundamentals that drive long-term success.
- Career development opportunities across our UCC business in Australia and New Zealand.
- A focus on wellbeing, including five additional “recharge leave” days each year, on top of your standard annual leave.
- Coffee on tap

**Why Toby’s?**

Toby’s Estate is more than a coffee roaster -it’s a brand built on relationships. This role is your opportunity to drive real commercial growth, develop as a leader in your own right, and play a part in shaping the future of specialty coffee in Australia.

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