Seasonal Membership/member Service Assistant

5 days ago

Epping, Australia Costco AU Full time

**Position Summary**

Welcomes members and new members, answers questions, resolves problems, and explains various membership and warehouse programs. Processes membership sign-ups and renewals. Provides prompt and courteous member service to all members. Follows proper safety and security procedures and standards.

**Job Duties/Essential Functions**
- _
Welcomes and communicates with members and potential members, in person, by phone, or by mail_
- Answers questions, resolves problems, and explains membership and warehouse
- Reviews membership and warehouse programs to keep knowledge up to date
- Processes new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties
- Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
- Collects membership fees as keyed to computer by cash, and debit/credit terminal
- Issues receipts
- Provides and arranges for prompt and courteous member service
- Answers phone, runs to the floor to check item availability, directs members to products, and service locations
- Enlists assistance for member loading and shopping
- Responds helpfully to member concerns, secures manager assistance as necessary
- Assists at refund counter or with marketing as necessary
- Cleans department, stocks forms, and cleans and supplies printers
- Follows proper Membership and general safety and security procedures and standards
- Assists in other departments of the warehouse as necessary
- Provides prompt and courteous service to members, employees, and suppliers.

**_
Ability to operate vehicles, equipment or machinery_**
- Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, handheld scanner, radio,

Education/Training: High School Certificate or higher

Licenses/Certifications: None

Experience/Skills: Membership, cashier, customer service or comparable experience

**Other specific requirements**

? Satisfactory Criminal Record Check

? Full COVID-19 vaccination or medical contraindications certificate
- **If successful, you will be required to undertake role & department specific training within specified timeframes

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