Operations Manager. Permanent Full Time

**Job no**: 502053

**Employment type**: Full Time

**Location**: Geelong & Great Ocean Road, Melbourne

**Categories**: Child, Youth & Family
- **Work for one of Australia's largest social purpose organisations**:

- **Competitive base salary + $17,500 vehicle allowance + 11% super**:

- **Monthly rostered day off**:

- **Based in West Melbourne/Geelong work from home hybrid model.**

**About the Organisation**

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the Role**

Reporting to the Director, the **Operations Manager Residential Care** will provide strong leadership and strategic management in the service delivery and growth of the Out of Home Care Services across the region. Your role is to ensure our young people, carers and staff feel supported and heard with the underpinned support of our CARE practice framework.

This is a **permanent full-time **position covering **West Melbourne/Geelong **region with work from home flexibility.

The Operations Manager is responsible for the implementation and delivery of our Residential Care service, which provide trauma informed care support to children and young people who are part of our service. The role will be responsible for the management of programs, budgets, human resources, stakeholder relationships and reputation. The incumbent provides leadership to teams in the areas of focusing on client outcomes, quality, standards, growth, and performance of each service.

This role will suit someone who is highly motivated and an excellent communicator who has experience in senior management. You will have experience working within a child protection setting and management of services for children and young people living in Out of Home Care. You will use your business acumen and interpersonal skills to engage and work with multiple stakeholders, as well as promote LWB as a quality residential service provider.

**Skills & Experience**
- Degree qualification in Human Services or related discipline.
- Significant experience in the leadership and management of multi-site, multi-disciplinary programs within a complex, dynamic, and high-volume environment.
- Demonstrated experience in managing services for vulnerable people, including experience in child protection or the out-of-home care sector.
- Proven ability to manage programs and services within a budget.
- Demonstrated experience working with people from diverse cultural backgrounds with specific reference to Aboriginal and Torres Strait Islander people.
- A demonstrated commitment to the care and protection of children and young people, including working towards permanency goals.
- Demonstrated experience in managing competing priorities and delivering high quality outcomes within agreed timeframes.
- Demonstrated understanding of Child Protection policies and framework.
- Familiarity with TCI and the CARE principles will be highly regarded.
- A demonstrated commitment to the care and protection of children and young people.
- Advanced interpersonal/communication skills, including verbal, written and negotiation.
- Demonstrated ability in time management and organisational skills.
- Well-developed problem-solving skills.
- Ability to use initiative, think laterally and strategically, and meet deadlines and produce quality work under pressure.
- Ability to manage issues, risks and contentious matters.
- Current Drivers Licence.

**Benefits.**
- Competitive base salary + $17,500 vehicle allowance + 11% super.
- $2000 annual meal & entertainment card for everyday living expenses (for example, mortgage or rent).
- Options in a Novated Car Lease - pay no GST on the purchase price of new car or save on running costs of existing car.
- A mobile phone and laptop.
- A rostered day off per month.
- Employee Assistance Program.
- Opportunity to work for one of Australia’s largest social purposes organisations.
- Ongoing training and development opportunities.
- Travel club membership & discounted health insurance.

**How to Apply**
- To be considered for and a