Deskside Support Technician

2 weeks ago

Melbourne, Australia McMillan Shakespeare Full time

We have an opportunity for an enthusiastic Deskside Support Technician. This is a perfect opportunity for someone looking to learn and grow with the business

In this role you will be working in a dynamic environment as part of a busy in-house IT team, and will be responsible for supporting all MMSG staff members with their IT enquiries. You will have demonstrated customer-first mindset coupled with a proven capability to work autonomously as well as a part of the team.

This role requires flexibility to work in shifts between the hours of 7AM - 6PM (Mon-Friday) with some occasional out of hours support. Some travel interstate is also required.

Key responsibilities include but aren’t limited to:

- Provide 1st, and 2nd level issue resolution and troubleshooting for end users, both onsite and remote users
- Manage incoming Desk side Support Incidents and Service Requests via the ITSM Tool
- Responsible to document all troubleshooting and resolution details on the ITSM Tool
- Hardware Failures / Issues
- Troubleshoot VDI / Client Remote Desktop Performance Issues
- Set-up, deploy and maintain end user hardware and software including set-up of new starters onsite or remote, troubleshooting printer operations, assisting with video conference setup etc

About you:

- Minimum 2+ years’ experience in a similar role
- Education, training and certification in Microsoft Server and Domain Technologies (MCP - Microsoft Certified Professional) or MCTS and/or relevant short course qualifications
- ITIL Foundation V3 Certified is highly desirable
- Proven ability in showing initiative, high level of customer service, strong communication skills and a 'can do' attitude is a must
- Excellent telephone manner coupled with sound problem solving and analytical skills
- Ability to work efficiently with a sense of urgency and able to prioritise tasks effectively
- Capacity, willingness and enthusiasm to learn new skills and continually improve current skills

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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