Operations Planner

**About Us**

Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East Coast, consistently strive to exceed our client’s expectations and make a difference in the communities we serve.

**About the role**

We are currently seeking an Operations Planner to notify customers of planned electricity interruptions and assist with the day to day servicing of customers during these outages. This role is responsible for ensuring customer satisfaction and effectively managing any potential issues.

**Key Responsibilities**
- Issuing notifications of planned electricity interruptions
- Report system abnormalities and safety issues to Jemena, control room, and relevant stakeholders
- Resolve customer complaints and concerns in the field.
- Liaise with internal and external customers
- Ensure compliance with work instructions and paperwork to prevent breaches
- Communicate health and safety issues related to planned works

**About you**
- Ability to identify and report system abnormalities and safety concerns.
- Strong problem-solving skills to resolve customer complaints in the field
- Excellent communication skills to liaise with both internal and external stakeholders
- Attention to detail in ensuring compliance with work instructions and paperwork.
- Awareness of health and safety regulations related to electricity distribution.

We are a champion of equal opportunity employment and have committed to targets for gender equity and first nations representation in our workforce. We want you to come as you are by promoting an inclusive culture, both within our organisation and throughout the communities we interact with.

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for potential long term career growth as part of our talent development and succession planning process.

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

**Recruitment Process**

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check.

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