Home Care Rostering Coordinator

Start your career with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Join one of the most loved charities in Australia
- Above Award Wages with generous NFP salary packaging benefits
- Permanent Full Time Position

We are looking for a Scheduling/Rostering Coordinator to join our friendly and dedicated team at out Arncliffe office.

ABOUT THE ROLE

We are looking for a highly motivated, experienced, and enthusiastic Scheduling Coordinator to lead the critical administrative functions of our business.

This role is at the heart of supporting effective business operations via relevant delivery, support and ongoing maintenance of all client and workforce management tools.

You will be responsible for rostering and end to end coordination of all contracted and casual hours within the community care portfolio as well as engaging Brokerage Agencies to assist in filling client services. You will use your excellent planning and organisational skills to make sure that each customer receives the care and support that they expect on time. This involves:

- Allocating staff with the right skills and experience to deliver the best quality care and support to each customer
- Organising staff rosters to minimise changes to the service and travel between customer's homes
- Responding efficiently to day to day changes in the care and support packages
- Answering incoming calls for the Service and making calls to clients, staff and service providers.
- Supporting and coaching Home Care Workers.
- Sourcing external contractors for services where we do not have our own staff.

You will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive and professional telephone manner.

You will be responsible for generalist administration duties, supporting a high call volume environment, supporting Care Coordinators with administrative duties relating to client care, assisting with recruitment duties, managing team member inquiries, data entry, checking timesheets against rosters before payroll submissions. You will also be responsible for maintaining current and necessary information on portals and electronic systems.

ABOUT YOU

What will set you apart from the rest?
- Minimum 2 years’ experience in similar role
- Excellent people skills
- Highly organised, driven and consistently reliable, leading from the front
- Exceptional communication and negotiation skills
- Strong initiative and problem-solving skills
- Highly competent using electronic systems
- Flexible, fast and accurate
- Ability to cope under pressure and be adaptable to manage competing priorities
- Professional and confident phone manner
- Generalist administrative and data entry and customer service tasks
- Demonstrated ability to work in a fast paced and busy environment

**BENEFITS**:

- Access to generous NFP salary packaging of up to $15,900 (save on tax)
- Access to meal and entertainment benefits of up to $2,650 through salary packaging
- Cost effective holiday accommodation at Salvation Army Holiday Houses
- Paid parental leave
- Flexible work arrangements supporting you to achieve your work-life balance
- Salvos Wellness app and program, including access to Fitness Passport
- Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits
- Novated car leasing
- Learning and development to support you in your role
- Scholarships via Eva Burrows College
- Supported study options
- Employee assistance program
- Career progression opportunities
- Transfer opportunities - we are in every major city in Australia
- Making an impact - socially and environmentally - with one of the most loved charities in Australia

Applications will be reviewed on receipt and will be accepted until the position is filled.
- Please note: a current Influenza vaccination and evidence of the COVID-19 vaccination are a requirement of employment at The Salvation Army Aged Care._
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children