Contact Centre Agent

7 days ago

Mount Waverley, Australia I-MED Full time

**Join Our National Contact Centre Team at I-MED Radiology**

**Role**: Contact Centre Representative
**Location**: Mount Waverley, VIC
**Rate**: $29.85/hour + Super
**Hours**: Full-Time, 38 hours per week, Mon-Fri
**Operating Hours**: 8am - 7pm AEST / 8am - 8pm AEDT
**Start Date**: Monday, 3rd March 2025

This role is based in our Mount Waverley office. Hybrid/work-from-home options are available after 3 months' tenure, except for late shifts, which are fully remote as described below.

**Save the Date**
Join us for our **In-Person Assessment Centre** on **Tuesday, 11th February** at our Mount Waverley HQ

**Ready to make a difference?**
Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. Help guide them through their healthcare journey with care, compassion, and support.

**What We Offer**:
**Supported Induction**:
Kick off your journey with 6 weeks of comprehensive training with ongoing support during your first 4 months:

- 2 weeks in the classroom
- 4 weeks in a hands-on "nesting" period, with expert trainers and coaches by your side
- E-Learning cross-skilling to set you up for success as a National Contact Centre Agent

**Work Remotely for Late Shifts**:
Late shifts (10am-6pm or 11am-7pm AEST / 12pm-8pm AEDT) are fully remote, allowing you to work from the comfort of your home.
To support this, you'll need:

- A quiet, ergonomic home setup
- Dual screens and a reliable high-speed internet connection
- A computer or laptop

**Hybrid Working Options**:
Daytime shifts (8am-5:30pm) are initially worked from the office, with the option to transition to a hybrid model after 3 months.

**Perks of Our Mount Waverley Location**:

- Free on-site parking for your convenience
- Modern, spacious office with comfortable break-out areas
- Easy access to public transport options
- On-site cafe and nearby dining options for your coffee and lunch breaks

**Ongoing Support**:

- Weekly check-ins with your leader
- Dedicated online support chats
- Regular team engagement activities to keep you connected

**Career Growth Opportunities**:
Enjoy clear career pathways and the chance to grow within a dynamic team.

**Engaging Culture & Perks**:

- Monthly office events filled with fun and team bonding
- Reward & Recognition program and access to salary packaging & benefits programs

**Who You Are**:

- **A Great Communicator**: You love helping others and making a positive impact.
- **Empathetic**: You connect with people and understand their needs.
- **Cool Under Pressure**: You thrive in a fast-paced environment.
- **Detail-Oriented**: You take pride in accuracy and meeting Quality & Service KPIs.
- **Eager to Learn**: No call centre experience? No problem Your enthusiasm is what counts.

**About Us**:
At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures annually, we're dedicated to providing exceptional care.

Follow us on LinkedIn

**Important Information**:

- I-MED Radiology Network is an equal-opportunity employer committed to creating an inclusive workplace.

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