
Ndis Customer Care Manager
1 week ago
6 Month Maternity Contract, Hybrid position
- Brisbane, Queensland location
- Looking to establish your career with a Leading NDIS Provider
Health Care Australia are currently looking for a
**Customer Care Manager** to become a valued member of our NDIS team in Brisbane for a 6 Month Maternity Contract.
HCA is a registered NDIS provider and offers leading disability support services throughout Australia through the National Disability Insurance Scheme (NDIS) government funding. From Community Nursing, Complex Care, personal care, daily activities and supporting customers to access the community. HCA’s goal is to provide the best quality support and care based on the participant’s lifestyle, needs and building capacity for all participants to achieve their goals & outcomes.
**The Benefits**:
We believe in making sure our team have a work life balance and are fully equipped for their role requirements. Therefore we offer a number of opportunities to maximise your experience at HCA.
- Hybrid role - 2 days’ working from home
- Travel reimbursed per kilometre
- Ongoing training and support within your role
- Access to a Virtual Wellness program
- 3 funded Employee Assistance Program sessions
- Happy Birthday to you The day off on your birthday each year
- Future career opportunities with an expanding national organisation
**About the role**:
Reporting to the State Manager, the NDIS Customer Care Manager is responsible for both building and maintaining HCA’s NDIS Customer base in Brisbane. This role manages customer relationships through the delivery of excellent customer service and the implementation of customer care initiatives. The role is customer focused and responsible for ensuring that all service delivery and compliance reporting requirements are met. Working collaboratively with the State Team to ensure that services delivered are of a high quality, offer an excellent customer service and workforce experience.
**Responsibilities**:
- Promote HCA and attract new referrers and customers to HCA
- Build HCA customer base and market share with sustainable new business
- Develop and cultivate HCA existing and prospective relationships that are based on trust, shared experience and customer outcomes
- Manage a caseload of customers and deliver excellent customer experience
- Develop support plans that support the delivery of quality outcomes for customers in line with their funding and service plan
- Maintain and manage the funding budgets and supports to meet the customers’ needs and ensure customer funding is managed effectively
- Maintain communication with customers regularly regarding funding and service delivery
- Monitor the successful delivery of customer outcomes and conduct service reviews at agreed times
- Complete all service delivery compliance and reporting requirements including Quoting, Service Agreements, Funding and Debt Management Activities and Plan Reviews
- Ensure all customers’ documentation and case notes are up to date, complete and of a high standard
- Work collaboratively with the Recruitment and Rostering teams to onboard and build our workforce capacity and capability to deliver an excellent workforce experience
**About you**:
- Current or willing to obtain National Police check
- Current or willing to obtain NDIS workers screening check
- 2 x Covid-19 Vaccinations
- Excellent communication and customer service skills
- Looking to establish your career in NDIS
- Minimum 1-2 years’ experience in administrative or a similar role
- Ability to calmly perform in high pressure situations
- Emotionally intelligent and an ability to empathise with customers and respond to their ever-changing needs
Are you looking to join a market leader and contribute towards delivering the highest level of NDIS services in Australia? If yes, then HCA is the right Employer for you. We are a people-centric business with our core values being the heart and soul of all that we do. If
**you want to be a part of a team that are passionate about NDIS** then
-
Ndis Care Coordinator
6 days ago
Brisbane, Australia Kangaroo Care Full timeKangaroo Care is offering employment to people passionate about supporting people with disability. The successful applicants will be professional, flexible, and willing to travel within their respective areas. **Kangaroo Care currently has vacancies based out of Brisbane and surrounds.** The responsibilities of the position will include but are not limited...
-
Care Coordinator – NDIS Disability
6 days ago
Brisbane, Queensland, Australia Activity care services Full time $90,000 - $120,000 per yearCare Coordinator – NDIS Disability & Community Services (Level 5)Hybrid | 2 Days from Home | 6-Month Casual Leading to Permanent Part-TimeAbout Activity Care Services AustraliaActivity Care Services is a fully registered NDIS provider delivering high-quality Supported Independent Living (SIL) and Community Access Supports (CAS).We are committed to...
-
Cleaner Ndis
2 weeks ago
Brisbane, Australia Direct Care Australia Full time**Qualifications** - NDIS Workers Screener Card - Working with Children Check (Blue Card) - National Police Certificate - Driver Licence - Senior First Aid **Full Job Description** Domestic Cleaner NDIS **POSITION TITLE** Domestic Cleaner **REPORTS TO** Scheduling Lead **POSITION OUTLINE** **Part time work, but full time hours** Direct Care...
-
Community Engagement and Partnerships Manager
2 weeks ago
Brisbane, Australia My Plan Manager Full timeValues driven organisation dedicated to ensuring clients live their best lives. - Growth based role with a key focus on building meaningful relationships. - Implement and drive your own client acquisition strategy for QLD. My Plan Manager are a community and values driven organisation who offer individualized financial management to those who are...
-
Finance Manager NDIS
1 week ago
Brisbane, Queensland, Australia Focused on Care Full time $120,000 - $180,000 per yearFull-Time | $110,000 - $130,000 + super per annum dependent on experience | 5 days per week on-site plus monthly RDO | Modern Eight Mile Plains OfficesAbout the RoleFocused on Care is looking for a strategic and hands-on Finance Manager to lead and evolve our financial operations. Reporting directly to the Director, this pivotal role oversees all aspects of...
-
Ndis Customer Care Lead
2 days ago
Brisbane, Australia Healthcare Australia Full time6 Months Fixed Term Role - Based in Brisbane - Immediate start **About Us**: Healthcare Australia ‘HCA’ is a specialist healthcare staffing and workforce management company, providing agency staffing recruitment services, workforce management solutions, vocational training and continuing professional development courses. We are proud to play an active...
-
NDIS Support Coordinator
2 weeks ago
Brisbane, Queensland, Australia Tender Loving Care Disability Services Full time $60,000 - $80,000 per yearThe Support Coordinator will play a vital role in our organization, ensuring seamless coordination of support services for our clients and assisting them in achieving their goals and aspirations. The Support Coordinator will promote a learning focused, valuing and cooperative organization that promotes the development and wellbeing of staff and...
-
NDIS Cleaner and Gardener Needed
2 weeks ago
Brisbane, Queensland, Australia Activity care services Full time $40,000 - $60,000 per yearAbout UsActivity Care Services is a registered NDIS provider dedicated to delivering high-quality, person-centred support to participants across the community. We are currently seeking reliable and experienced subcontractor cleaners and gardeners to join our team in providing essential home and garden support for our NDIS participants.About the RoleAs a...
-
Ndis Support Coordinator-part Time
4 days ago
Brisbane, Australia SDS Care Full time**Who we are**: SDS Care provide care to NDIS Participants by assisting them to implement, interpret and understand their NDIS Plan. We provide a tailored way of supporting participants, through consistency, transparency, and a skilled workforce. Join our family orientated Organisation today. **About the role**: **By brining your own caseload, you will be...
-
Customer Service Support
3 weeks ago
City of Brisbane, Australia G.D. Mitchell Enterprises Pty. Ltd. Full timeOverview At Lite n’ Easy, we’re more than just meals - we’re about helping Australians live healthier, happier lives. Whether it’s supporting weight loss goals or maintaining a balanced lifestyle, we make healthy eating simple and enjoyable. Our team is driven by purpose and pride, crafting meals that are both nutritious and full of flavour. Are you...