Patient Services Assistant

Reference Number
- 64787
- Employment Type
- Part Time Ongoing
- Entity
- Monash Health
- Department
- General Services
- Location
- Dandenong Hospital
- Position Summary
- Leadership Opportunity
- Supportive working environment
- Permanent part-time - Afternoon Shift

**Working in Healthcare has never been more important or meaningful**

**Our Journey**

Our Support Services team provides a range of essential non-clinical services that help our hospitals run. We provide food services, central production kitchen, patient support, porters, cleaning, linen, pest control, waste management, car parking, hygiene services and some retail services. We are seeking an experienced Patient Services Assistant (PSA) to work as Patient Service Assistant - Team Leader at Dandenong Hospital -Afternoon Shift.

**Patient Services Assistant - Team Leader**

**Positions Available - **PM Shifts**

**Position 1 -** **PSA Team Leader - Emergency (PM)**

Sunday - Wednesday 15.00 - 23.30

(64 hours per fortnight)

**Position 2 - **P**SA Team Leader - Emergency (PM)**

Thursday - Saturday 15.00 - 23.30

(48 hours per fortnight)

**A Day in the Life**

Your main focus will be to provide supervision to the team of PSAs and ESAs and to assist the General Services leadership team in meeting operational requirements.

**Responsibilities include, but are not limited to**:

- Lead a team of PSAs and ESAs in their delivery of services to patients, clients and stakeholders
- Compliance to relevant standards
- Achievement of accreditation for the areas of responsibility
- Delivery of high-quality customer focused services
- Manage hospital-wide cleaning and patient movement requests
- Liaise with nurse / managers and department heads in relation to services under portfolio
- Perform any other duties as directed

In this hands-on role, you will also be required to contribute to the team as a qualified PSA and assist with PSA and ESA duties as required.

**About You**:

- Excellent verbal & written communication skills
- Excellent customer service skills to provide a personable approach to our patients and visitors at Monash Health.
- Ability to maintain the highest standards of integrity and confidentially and exercises sound judgement
- A proactive approach and team player
- Great attention to detail

**What you Need**:

- Certificate III Health Services Assistant (Essential)
- Previous patient services or patient care attendant experience within a healthcare setting _(Desirable)_
- Previous experience in a team-leader/ supervisory role _(Desirable)_
- Excellent understanding of patient identification procedures.
- Ability to comprehend and follow written instructions and procedures
- Able to undertake physical work including lifting, carrying and manual handling
- Excellent understanding of cleaning methodologies and infection control procedures
- Ability to work with a cohesive team or individually to complete daily tasks
- Basic to intermediate digital literacy

**In Return**:

- We will provide you with a supportive working environment
- You will provide an important service to the patients in our care
- For a confidential discussion and to explore the opportunity further, please call Sarah Wipfli on 0435 659 229_

**Monash Health is a great place to work**

In 2022 Monash Health was nominated by LinkedIn as one of the top 25 organisations in Australia to grow your career. Our employees enjoy a range of benefits including:

- Salary packaging options that increase your take-home pay
- A comprehensive Health and Wellbeing program
- Free vaccinations
- Private health insurance at discounted rates
- Health imaging services

Monash Health is Victoria’s largest public health service and proudly provides healthcare to one quarter of Melbourne’s population, across the entire lifespan from newborn and children, to adults, the elderly, their families and carers. More than 22,000 of us work at over 40 care locations across south-eastern Melbourne. We recognise the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five iCare values.

**How to Apply**

**Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).**
- Cover letter
- Current CV - Outlining current work experience
- Covid19 vaccination certificate - Showing evidence of 3 doses
- Certificate III in Health Services Assistance
- Working with Children Card (If applicable)