Case Manager

About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND. Overview: As a Case Manager you can embark on a career that really has meaning and helps people. You will work closely with injured workers to assist in the processing of their Workers Compensation claim. You will be the central point of contact for the injured worker, employer and any various other treating health providers to support review of request for medical treatment, ensuring correct and timely processing of reimbursement of treatment costs, and be a go-to provider of customer service for any queries we receive from injured workers and employers relating to the processing of their claim. Our Case Manager position offers a fully supportive and structured training programme. If you’ve been thinking about a career change, new challenge, or you want to use your experience in a different way, this could be the opportunity you’ve been looking for in the corporate world that offers you stability, flexibility and career growth. **Responsibilities**: - Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery - Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment - Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc - Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service - Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers Qualifications: - Tertiary qualification within the Psychology, Legal, Social Work, Allied Health/Health Science, business or similar disciplines - Strong telephone-based customer service skills and formal written communication skills, ideally in a high call volume environment - The ability to demonstrate resilience and navigate through challenging situations - Time management and organisational skills to ensure timeframes are managed - A customer focused approach with the ability to build trust and rapport - Administrative skills and ability to work concurrently across multiple technology platforms - A strong sense of self, team and collaboration **What can we offer you?** - In team capability experts and a tailored training program to set you up for success - Attractive remuneration packaging & flexible work arrangements including Work from Home - Paid Parental Leave - Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities - Opportunities for ongoing education and development - A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs - Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more - "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication