Credit and Collections Officer

4 days ago

Maroochydore, Australia Computershare Full time

**Location: Maroochydore**

This is a hybrid position based in Maroochydore. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential.**

Computershare Utility Services (CUS) specialises in the provision of innovative business solutions to a range of utilities around Australia. Their vision is to be the leader in the provision of outsourced services and solutions in the utility market segments where they specialise - Water, Commercial & Industrial and Mass Market (Retail).

**A role you will love.**

An exciting opportunity has become available for a Credit and Collections Officer to join the Computershare Utility Services (CUS) - Unitywater Revenue Operations Team based in Maroochydore.

As part of the close-knit team, you will be responsible for many of the key credit and collection activities for Unitywater accounts and customers, including maintaining and updating account data, assisting customers with appropriate payment options and identifying hardship customers.

**Some of your key responsibilities will include**:

- Conduct credit and collection activities including inbound and outbound calling.
- Negotiate and set up payment arrangements suitable to client needs.
- Data entry of payment arrangements and issuing of appropriate correspondence.
- Ensure all items are processed within appropriate client agreed SLA’s.
- Adherence to all policies and procedures of both Computershare and the client.
- Minimum call volumes achieved as per KPI requirements along with handling times.
- Process exceptions using sound analytical skills.
- Actively participate in team discussions, meetings and other team forums, to impart knowledge and ideas that result in team decisions.

**What will you bring to the role?**
- Strong customer service experience, preferably in a Credit and Collections role.
- Outstanding listening, oral and written communication skills for gathering and providing information
- Strong computer skills (accurate typing / keyboarding)
- Fast learner to adapt to multiple systems and processes
- A high level of initiative, tackling problems in a methodical and logical manner
- Excellent Attention to detail
- A passion for providing quality and efficient service
- Previous experience in utility or related industry is preferred

**Rewards designed for you**

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Extra rewards **ranging from recognition awards and team get togethers to helping you invest in your future.

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