Customer Onboarding Coordinator

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

**More about our benefits**
- Flexible hybrid workplace
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Ongoing training and career development programs
- Access to free Mental Health programs
- Birthday leave
- Convenient location with onsite parking
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives

**More about what you’ll do**

Reporting to the National Implementation and Sales Support Manager, this role will focus on managing the Implementation Inbox via HubSpot, supporting the Customer Onboarding Specialist’s for the onboarding of new and existing COS and MOS customers, including any smaller new and existing customer projects.

Key responsibilities include:

- End-to-end management of projects
- Work with the new and existing customers to understand what their procurement team may need and packaging the solution
- Meet with new and existing customers to discover their needs and wants
- Assist and handle any implementation enquiries from both internal and external customers
- Provide exceptional customer service and support throughout the entire implementation process and for all customer enquiries via HubSpot
- Support the Customer Onboarding Specialist’s with all new and existing customer implementations and restructures
- Complete ad hoc tasks as delegated by the leader

**More about you**
- Ability to think outside the box and offer solutions suitable for the customer and COS
- Strong numerical, excellent verbal and written communication skills
- Driven individual who can work autonomously and within a team, team player
- Attention to detail
- Experience using a CRM (HubSpot) desirable
- Ability to consult and communicate effectively at all levels
- Excellent interpersonal skills
- Exceptional time and priority management skills
- Strong ability to multi-task and juggle multiple projects
- Thrive under pressure and deadline driven
- Ability to think outside the box and a sense of ownership
- Ability to work within a collaborative and fast paced environment

**More about COS**

When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

Through the success of our business COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.

Founded in Australia 45 years ago, today with over 600 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard

**How to Apply**

**COS can offer you not just a job but a career.**

**If you are interested, we'd love to hear from you