Retail Manager

**Retail Managers - Various Locations across SA**

DoughBalls The Pizza Place

Adelaide SA

Full time

Salary - From $70k +Superannuation and Bonus potential

We are seeking experienced Full Time Retail Managers across various locations, Glenelg, Mawson Lakes & the CBD.

The role is to oversee the daily operations of our restaurants. As the Retail Manager in our venue, you will be responsible for ensuring exceptional customer service inine with our company service journey, managing team members, maintaining high-quality food and beverage standards, and meeting financial objectives. Your strong leadership skills and exceptional attention to detail will contribute to the success of our restaurant.

**Responsibilities**:
Leadership and Team Management:

- Recruit, train, supervise, and motivate team members to deliver excellent customer service.
- Foster a positive work environment by promoting teamwork and open communication.
- Develop and implement effective training programs to enhance staff skills and efficiency.
- Schedule and manage team shifts to ensure adequate coverage during peak operating hours, whilst focusing on financial targets.

Operational Management:

- Oversee the day-to-day operations, ensuring compliance with all safety, sanitation, and quality standards.
- Monitor and maintain inventory levels, including food, beverages, and supplies, while minimizing waste.
- Coordinate with suppliers and vendors to ensure timely and accurate deliveries.
- Implement cost-control measures to maximize profitability without compromising quality.

Customer Service:

- Ensure that guests receive exceptional service and address any concerns promptly and effectively.
- Continuously assess guest satisfaction levels and implement strategies for improvement.
- Maintain a welcoming atmosphere to enhance the overall dining experience.

Financial Performance:

- Monitor financial transactions and track revenues and expenses to achieve profitability targets.
- Prepare budgets, forecast sales, and control costs to optimize financial performance.
- Analyze sales reports and implement strategies to increase revenue generation.

Menu Development and Quality Assurance:

- Ensure compliance with established recipes, portion sizes, and quality standards.
- Seek feedback from guests and team to continuously improve menu offerings.

Qualifications:

- 2 years previous experience as a Retail Manager or in a similar role.
- In-depth knowledge of operations, including food and beverage service standards, health and safety regulations, and inventory management.
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal skills.
- Proven ability to deliver exceptional customer service.
- Exceptional problem-solving and conflict resolution abilities.
- Proficient in using restaurant management software and computer systems.
- Flexibility to work evenings, weekends, and holidays as required.
- Diploma Qualification in Leadership and Management or Hospitality Management preferred.

We offer competitive compensation and benefits packages, along with opportunities for growth and development. If you thrive in a fast-paced environment and possess strong managerial skills, we would love to hear from you.

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food

**Experience**:

- Point of Sale (POS) software: 2 years (required)
- Working towards sales targets and KPIs: 2 years (required)
- Customer service: 2 years (required)

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Glenelg, SA 5045 (required)

Work Location: In person