Advanced On-site Technician

2 weeks ago


Perth, Australia Fujitsu Full time

About the job Advanced On-site Technician

**Advanced On-site Technician**

**Perth location**

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction Mobile based role at customer sites. Relatively self-sufficient, acting with some depth of specialization in a given area.

**Responsibilities and Accountabilities**
- Technical Capability: Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
- Process: Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
- Service Level: Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
- Project Work: Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
- Customer Relationship: Establishes working relationships with customers organization to deliver and enhance the service.
- Problem Solving: Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
- Team Working: May train and coach members of the team to provide knowledge, assistance and advice. Works in a problem-solving team to resolve service issues. May stand in for a team leader.
- Business Awareness: Understands the requirements of the customers business, the scope of the contract and knows how issues impact the delivery of service. Recognizes and reports opportunities to team manager and other relevant parties for additional business.
- Professional Development: Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.

**Requirements and Experience**
- 02 years of hardware break fix experience
- Relevant IT qualifications

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- ** We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- ** We offer tailored career paths across our global organization to support your professional and personal growth.**:

- ** Our customers trust us. We have an excellent reputation across the region and globally.**:

- ** Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- ** We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion**

**Search Firm Representatives PLEASE READ**:



  • Perth, Australia Fujitsu Full time

    About the job Advanced On-site Technician **Advanced On-Site Technician** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...


  • Perth, Western Australia Fujitsu Full time $60,000 - $100,000 per year

    About The Job Advanced On-site TechnicianAdvanced On-Site TechnicianWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • Site Technician

    2 weeks ago


    Perth, Australia WSP Australia Full time

    Join our team of intelligent and collaborative Changemakers and make your mark on tomorrow! In this role, you’ll work with the Geo-Engineering team and support a national project as a Site Technician on an initial 12month maximum term contract. At WSP, we are committed to nurturing and developing the next generation of diverse Changemakers through...


  • Perth, Australia Terra Mining Full time

    **Site Services | Dewatering** **Site Services Technician** **About Us** Terra Mining are a dynamic leader in Western Australia’s mining sector, which rapidly expanding its portfolio of projects across the region. 2025 is going to be a big year as we embark on new ventures with **Extension Hill** ramping up their operations in the Mid-West region of...


  • Perth, Australia Site Services Contracting Full time

    Metro Perth work - ongoing - Monday - Friday - family friendly roster & hours - Career development opportunities **About the SSH Group** SSH Group provides safety services, people, and equipment across an array of Australian industries, projects, and communities. We are committed to investing in the success and development of Australia, for Australian...


  • Perth, Australia SRG Global Full time

    **Job no**: 497986 **Work type**: Permanent Full-Time **Location**: WA - Perth Metro **Categories**: Mining **The Role** Reporting to the Operations Manager, your responsibilities as an Advanced NDT Technician will involve working closely with a range of internal and external stakeholders. This exciting position has arisen due to increasing demand and...

  • Mechanical Fitter

    7 days ago


    Perth, Australia KCA Site Services Full time

    Ongoing work across WA - Base rate + site uplift - 8/6, 2/2 or Hybrid Perth & Adhoc FIFO roles KCA Site Services are currently seeking **Service Technicians/Mechanical Fitters** for ongoing maintenance works across WA. We have various roles and rosters available - FIFO ex Perth on an 8/6, 2/2 Roster or Hybrid Perth based/Ad hoc FIFO. **Option 1** Position:...


  • Perth, Western Australia Bureau Veritas Australia & New Zealand Full time $80,000 - $120,000 per year

    About Bureau Veritas:Bureau Veritas is a global leader in Testing, Inspection and Certification Services. Founded in 1828, the group has in excess of 84,000 employees serving over 400,000 clients and located in 140 countries.In the Pacific Zone, our Asset Integrity and Reliability Services business provides these services to our clients throughout the...


  • Perth, Australia SRG Global Full time

    Senior Project Engineer with the construction Industry and have worked on Civil, Utilities, and Water Infrastructure projects. We’re seeking experienced Civil Specialist Technicians to join our Civil division on a major dam infrastructure project in Southern Queensland. This is a unique opportunity to contribute to a technically complex site. SRG Global...


  • Perth, Western Australia AUTONOMA Full time

    About AUTONOMA AUTONOMA is a leading provider of robotics and process automation solutions based in Osborne Park, Western Australia.We design and deliver cutting-edge automation technologies to replace tasks that are dull, dirty, dangerous, or difficult.Whether physical automation or digital transformation, we combine AI, robotics, and custom engineering...