Business Process Specialist

Permanent Full Time, 38hr week
- Generous Salary & Salary Packaging options, including novated leases
- Location: Fortitude Valley with hybrid and flexible working arrangements

**There’s No Us Without U. Care with Us, for Today and Tomorrow**

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionise the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

**Your opportunity**:
Our Digital & Information Group is expanding, and our newly established Digital Transformation team are seeking an experienced **Business Process Specialist**with a passion for mapping, designing, and transforming processes to drive business and digital transformation. If you are someone who thrives on bridging the gap between business needs and digital program development, we encourage you to apply

The Digital & Information group is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. We drive Urban Utilities’ digital & data strategy, oversee the digital investment portfolio, and manage IT, OT, data, IoT, security, infrastructure, system administration, network operations, and support services. This role offers an exciting opportunity to contribute to a forward-thinking organisation that is driving digital transformation and enhancing service delivery for our customers, community, and people.

Reporting to the Digital Transformation Lead, this role is key in developing and embedding the enterprise business process management framework, offering process-centric insights and recommendations in development of strategic business cases and championing Business Process Management at Urban Utilities.

You will be responsible for enterprise business process governance, end-to-end process mapping, design, and transition planning to ensure smooth business integration. Your expertise in BPM will help define how information and technologies are used to build efficiency and effectiveness in our digitally enabled processes.

**Role responsibilities;**
- Specialist oversight and governance of business process management as a discipline.
- Lead the mapping, analysis, and re-engineering of business processes to facilitate digital transformation initiatives.
- Design and document future-state and transition process architectures that drive efficiency and automation.
- Work closely with digital architects to ensure process design aligns with enterprise, solution and data architectures.
- Identify opportunities for process optimisation, automation, and risk mitigation.
- Champion the business process management function including supporting business champions with BPM leadership, frameworks and templates.

**About you**:

- Bachelor's degree in Business, Information Technology, Computer Science, Data Analytics, or a related field.
- Industry certifications (e.g., CISSP, CISM, GSEC, ITIL, Microsoft Foundations) are highly advantageous.
- Proven experience in business process analysis, modelling, and re-engineering within large-scale digital transformation projects.
- Strong knowledge of process modelling tools (e.g., BPMN, Visio, ARIS, Signavio).
- Experience in designing processes that support automation, AI, and digital workflows.
- Ability to develop and interpret high-level data entity models to support process design.
- Experience with business process inputs into service designs.
- Understanding of enterprise and solution architecture principles.
- Familiarity with APQC frameworks and best practices in business process management.
- Ability to collaborate effectively with cross-functional teams in a dynamic environment.
- Strategic, customer-centric mindset with a commitment to continuous learning and improvement.
- Demonstrated integrity, authenticity, and respect for diverse perspectives.
- Adaptability to change with strong planning, prioritisation, and decision-making skills.
- Security clearance/SOCI requirements may apply, depending on the role and responsibilities.

**Why Urban Utilities?**

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

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