Group Manager Operational Excellence

**Group Manager Operational Excellence**:
**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
As one of the largest teams within the organisation, our Customer Experience team are dedicated to delivering healthy water for life to our 1.8 million customers, who live, work, play and visit the area we serve.

With a focus on enhancing future performance and capability across crucial customer facing operational teams, the Group Manager, Operational Excellence will lead the operational performance, capability, quality, compliance and administration functions. Providing a shared service across the Customer Experience group, you will have a passion for data driven decisions, drawing on customer insights to inform future focuses and leveraging technology and process redesign to optimise our operations.

Following a recent restructure of the group, this role will be critical in positioning our customer facing teams to deliver on our commitments and strengthen the experience for our customers. This is a fantastic opportunity to drive impactful change, translating strategy objectives into operational initiatives that improve the experience for our customers and team members.

**Who are you?**:
A strong background in leading large, multi-disciplinary teams, and influencing significant operational change will set you up for success in this role along with your passion for and ability design customer centric processes and drive operational efficiencies.

You will also be able to demonstrate:

- Bachelor's degree in management or related field.
- 5-10 years of senior leadership experience in complex operational environments.
- Extensive experience leading the delivery of support services for large, complex operational teams across diverse disciplines.
- The ability to design future state strategies that leverage data insights to inform capability, performance and resourcing requirements for the future.
- Proficiency in analyzing operational data and decisive decision making that uplifts operational performance whilst ensuring foundations such as quality, compliance and privacy are upheld.
- Experience responding to incidents impacting operations and the ability to develop and implement business continuity plans
- Strength in managing ambiguity to solve complex challenges at senior organisational levels within a regulated environment.
- Innovative mindset with a focus on leveraging technology and contemporary practice.
- Ability to drive results and challenge the status quo in a regulated environment.
- Visionary leadership skills with a customer-centric focus.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**: