Ward Clerk

**Ward Clerk for our new Women’s Mental Health Service | Multiple positions on offer**:

- **WREN / HITH - Weekday/Weekend 30 hours**:

- **Front Reception Full time 76 hours**:

- **Front Reception Part time/Casual 45 hours**:
**About the Role**

You will be passionate and enthusiastic about being in the front line working with our patients, their support networks and our staff team. You will have excellent customer service skills and enjoy a varied and fast paced administration role.

As a Ward Clerk for our Women’s Mental Health Service, you will be responsible for a broad range of administrative duties including:

- Managing the busy reception desk, including answering calls and handling inquiries
- Managing both electronic and paper-based medical records
- Attention to detail and strong communication skills
- Maintaining accurate and efficient record management systems
- Supporting ward staff with administrative tasks
- Liaising with other departments and team members as required
- Completing other clerical tasks as requested, such as data entry, scanning, preparing resources, and welcome packs
- Conducting Health Fund checks and other financial tasks related to admissions

**Your Skills and Experience**

To succeed in this role, you will be an effective and approachable administrative professional with a passion for client care and a high standard of customer-focused service in line with Ramsay's core values.
- Essential:_
- Excellent communication and high level customer service and communication skills
- Highly developed organisational skills
- Demonstrated accurate data entry and strong attention to detail
- Demonstrated organisational skills with the ability to prioritise workload and meet deadlines
- Willingness to be flexible and take on additional shifts as requested
- Advanced experience with Microsoft Office (Outlook, Word, and Excel)
- Desirable:_
- Demonstrated minimum 1 year experience in a hospital/medical administrative position
- Demonstrated knowledge of medical terminology
- Experience with Meditech Patient Administrative System (PAS) or similar PAS
- Experience with Electronic Medical Record system, iPM, CERNER or similar

**About the Hospital**

Ramsay Clinic Albert Road is a dedicated mental health care facility in the heart of Melbourne.

We offer acute inpatient services, neurostimulation services and a wide range of day and community programs for people requiring treatment for mood and anxiety disorders, psychosis, addictions, trauma, and post-traumatic stress disorder.

The Women’s Mental Health Service is an exciting new addition to the Clinic. It is a women’s only public health service provided in partnership with The Alfred and Goulburn Valley Health. This is the first service of its kind in Victoria.

We take a holistic approach to care, providing individualised support that is delivered by a multidisciplinary team of healthcare professionals.

**What’s in it for you?**

**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

**Discounts**: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

**Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.

**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
- **_Please note_**_ casual employees may not be eligible for all benefits._

**Requirements**:

- _Must provide a _**National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases.

**To Apply