Guest Service Attendant

SkyCity Adelaide is South Australia's largest employer of hospitality staff with over 1300 employees working across 200 different types of positions - the variety of careers across our business is huge We have EOS by SkyCity, our award-winning luxury hotel, restaurants and bars, a world-class casino and our corporate offices all located in the heart of one of the world's most liveable cities.

As part of the SkyCity Entertainment Group employing over 4,000 people who welcome and delight millions of customers each year, our vision is to be the leader in gaming, entertainment and hospitality in our communities. Our teams are made up of people who are our heart and soul and represent over 70 different cultures. We're extremely proud of our diversity and it is important to us that our people have opportunities to learn and grow within our communities.

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

Right now, we are looking for Guest Service Attendants to join our EOS team.

**So, what does the role look like?**

Eos by SkyCity's Guest Service Attendants act as the first point of contact with guests and are responsible for performing a variety of duties, including assisting with guest baggage and driving/parking vehicles, ensuring that all Eos guests receive exceptional service in all moments and experiences throughout their stay. You will fulfil a 'live extraordinary' guest experience culture and deliver on the heightened expectations of 'a new level of luxury and indulgence' that we have promised our guests. Working closely with our Chief Concierge, our Guest Service Attendants will ensure that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic, and will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well.

**What you will look like?**

With proven experience in delivering exceptional customer service and heightened guest experience in a luxury hotel environment, you will possess a Full Driver's Licence and be confident in driving a range of different vehicles, including manual vehicles. You will have a positive and welcoming phone demeanour and superior written and verbal communication skills. Your service-orientated mindset and attention to detail will be second to none, and you will enjoy working in fast paced environments and prioritising workloads effectively and efficiently. You will possess excellent knowledge on South Australia's hospitality and tourism scenes and be a supportive and motivating team member to the wider Eos by SkyCity team.

**About the process**

As our Guest Service Attendants drive a range of vehicles daily, our recruitment process will involve an Interview, Driving Assessment and Functional Assessment, and all applicants must possess a full drivers licence (not a P1 or P2 licence).

**What's in it for you?**

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;
- Free employee meals available at our employee restaurant
- In-house dry-cleaning service, which is also available for personal use at a discounted rate
- Subsidised car parking and public transport tickets
- Discounts available across SkyCity Adelaide outlets
- Employee reward and recognition programmes
- Fantastic career and professional development opportunities as we grow.
- No recruitment agencies please._
- At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce. We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs._