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Workplace Experience Lead Apac

2 weeks ago

Melbourne, Australia Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**How you’ll make an impact**

You will be part of the Workplace Experience team who strive to create great experiences that enable and inspire the amazing people at Xero to deliver value for our customers. Your mission will be to “
**....provide an exceptional workplace experience within beautiful work environments that inspire and enable staff to create beautiful outcomes.**”

As a Workplace Experience Lead for the APAC region, you’ll be responsible for proactively planning and creating regional event programmes to create consistency and alignment of experiences across APAC. Whilst your focus will be on APAC, you’ll have a pivotal role in supporting the Workplace leadership team to synchronise our experiences at a regional level, influence at a global level and analyse their success.

You will also assist the Workplace Experience leadership team to deliver this mission by providing information, process, structure, project and admin support to aid in the efficient delivery of the services we provide.

The scope of projects will be varied, including process improvements relating to managing the Workplace Experience teams’ workflows, ways of working research and solutions, using data sources to support decision making on experiences, stakeholder engagement, and communication. You will also have a key role to play in supporting cultural initiatives that help keep Xero a great place to work.

To be successful in this role you will need to work well autonomously at an APAC level and have a fantastic customer service solutions focused mindset. You will have an inquisitive nature which compels you to always question how we could do things better. You will revel in finding new ways of doing things that make our jobs easier and improve the service we offer to the people of Xero.

**A typical day in this role will be extremely varied. You could be coordinating multiple internal events, working with teams to maximise the use of space within our offices, proactively curating cross-functional events and streamlining vendor management practices. Or you could be working on a global project impacting the daily lives of every Xero and building community programs for our remote and hybrid workforce.**

**What you’ll do**:

- Actively promote the Workplace brand by coordinating and aligning exceptional workplace event programs across APAC.
- Partner with the virtual experience team to execute initiatives and programs of work in the virtual space.
- Create high levels of engaging communications that reach all Xeros.
- Proactively lead collaborations in WX on initiatives and experiences across APAC.
- Collaborate with cross-functional teams to create connection through experiences and events
- Connect with our Xero leaders to proactively drive experiences tailored to specific teams outcomes.
- Participate in global onboarding initiatives for efficiency and effectiveness.
- Develop processes, workflows and leverage tools that improve the event request and delivery experience at scale.
- Identify, evaluate and streamline external vendors and service providers for efficiency and scalability.
- Use data-driven strategies to optimise workplace experience, productivity and wellbeing.
- Partner with our Workplace Operations Team across APAC to ensure efficient and intentional spaces are created to enhance the experience of employees at Xero.
- Establish and maintain strong relationships with internal stakeholders including PX, Wellbeing, D&I, IT and executive leadership.
- Promote and demonstrate the Xero values through everything you do; **Human, Team, Challenge, Ownership, Beautiful**.

**Success looks like**:

- APAC programmes are aligned and delivered in a consistent manner
- Proactively connecting with our virtual team to support our remote workers through a virtual experience lens
- Timely provision of reporting and analysis to allow for informed decision making to support improvements in service levels to the business and/or reduce or mitigate cost to the business.
- Proactively connecting with teams, ERGs and leads to actively provide support on managing experiences
- Positive relationships maintained with the local staff, with the Workplace Experience team at other locations, and the management teams.

**What you’ll bring with you**:

- Minimum of 4 years of working in a similar role, strong event manag