Customer Service Assistant

$60,435 - $65,877 (G03) + 17% superannuation
- Full time, permanent position
- Free gym membership included

**Reference Number**:1045785**

**About the Role**:
In this role, you will be the warm and welcoming face for our visitors, members, and patrons of Curtin Stadium. This role combines customer service, administration, and reception duties, where you will manage inquiries, support the membership team, and oversee bookings for internal and external areas of the stadium.

You’ll also help create a welcoming, inclusive atmosphere while assisting with café operations and ensuring the smooth running of daily activities. This is a perfect role for someone with strong interpersonal skills and a passion for delivering exceptional customer service in a sport and recreation setting.

As an employed team member under the umbrella of Curtin Sport and Recreation, you are encouraged to utilise all the attractive services offered with a free gym membership to Curtin Stadium’s state-of-the-art sport and active recreation facility. This is a great opportunity to utilise your experience to enhance the wellbeing and betterment of our students, staff and community and support our pursuit to _make tomorrow bette_**_r._**

**Your responsibilities will include**:

- Provide support for gym membership administration and assist the Membership Sales team.
- Manage booking systems for internal and external venue hires
- Act as the main point of contact for visitors and ensure a professional, welcoming environment
- Assist in café operations, including overseeing orders and ensuring stock is maintained
- Maintain accurate records of customer interactions and follow through on action items

**Who we are looking for**:

- Previous experience in customer service, with a focus on administration, reception and/or hospitality.
- Strong communication and interpersonal skills, with the ability to build positive relationships with diverse customers.
- A friendly and approachable manner, with the ability to remain calm under pressure.
- A passion for working in a sport and recreation environment.
- Proficiency in basic computer systems and experience with booking or CRM systems is desirable

**Role Requirements**:

- As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered
- Ability to work outside of normal working hours as required

**Your new Team**:
**Curtin Sport and Recreation**

At Curtin, our commitment is to ignite inspiration and captivate students on campus, enriching the student experience. We're not just about academic excellence, we believe in nurturing the whole individual, and sport and recreation play a pivotal role in our community. Our programs are designed to enhance physical health, foster social connections, and enrich the university experience through teamwork, exercise, and social activities. We're committed to creating an environment where our students can thrive, not just academically, but in all aspects of their lives.

Our state-of-the-art facilities, comprehensive fitness, and recreation services, along with a diverse range of programs and events at Curtin Stadium, create an immersive environment where this vision comes to life. From innovative programs to exciting events**,**we aim to foster a truly holistic and enriching experience for our students, staff, and community.

**About Curtin University**

**What We Offer You**:
Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more.

**Join Us**

**If this sounds like your next role, please click APPLY NOW ensuring to attach the following documents**:

- Up to date resume
- Cover Letter outlining your interest and experience

**Applications close: Thursday, 17th of July 2025**
- Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert._