Engagement Liaison Officer

**Engagement Liaison Officer / Independent Living Coordinator**

**Location**: Woden, ACT
**Employment Type**: 6 months Temporary with possible extension. Permanant part-time (8:30am-4:30pm) Monday - Friday
**Organisation**: Dahlia Homes - Disability Support Provider

**About Us**

Dahlia Homes is a growing, dynamic disability support provider based in the ACT and surrounding regions. While we are a relatively new organisation, we bring over 20 years of industry experience and a strong passion for delivering high-quality, person-centred supports. Our team is committed to empowering individuals with disabilities to live independently and with dignity.

**About the Role**

We are seeking an experienced and motivated Engagement Liaison Officer / Independent Living Coordinator to join our expanding team. This is a full-time position that offers flexibility between working across our Supported Independent Living (SIL) homes and within our head office.As the Engagement Liaison Officer, you will act as a vital link between the executive team, frontline staff, participants, and stakeholders. You will play a key role in maintaining quality service delivery, ensuring compliance, supporting staff, and enhancing participant outcomes through effective coordination and communication.This position is best suited to someone with strong leadership skills, a deep understanding of the NDIS, and previous experience managing teams in a disability support setting.Key Responsibilities
- Act as the primary liaison between the executive team, field staff, participants, and external stakeholders.
- Support participants in living as independently as possible, in alignment with their goals and NDIS plans.
- Coordinate and oversee day-to-day operations of multiple SIL homes.
- Provide leadership and supervision to a team of 20+ support workers.
- Monitor service delivery quality and ensure compliance with NDIS and internal standards.
- Prepare reports, including participant updates and monthly reports.
- Work collaboratively with the Dahlia Homes office team to ensure the highest standard of care and support.
- Assist with staff onboarding, mentoring, and ongoing training as needed.
- Support rostering and general administrative duties where required.
- Foster a culture of transparency, respect, and continuous improvement.
- Advertising: Social Media Updates and Campaigns. Newsletter and Stakeholder communications. Staff Recognitional and Awards and Family and Community Engagement.

**What We’re Looking For**
- A strong passion for the disability sector and person-centred support.
- Excellent communication and relationship-building skills.
- Ability to work autonomously while contributing to a collaborative team environment.
- Proven experience managing teams and delivering high-quality disability services.
- A proactive and solutions-focused approach.

**Essential Requirements**
- Minimum Certificate III in Individual Support, Mental Health, Aged Care, or equivalent
- Minimum 3 years’ experience in the disability sector
- Strong understanding of the NDIS framework
- Experience in administration and report writing
- Current Driver’s License and reliable vehicle
- NDIS Worker Screening Check
- Working with Vulnerable People Card
- Police Check (current)
- First Aid & CPR certification

**Desirable**:

- Experience in staff rostering and scheduling systems
- Previous experience in a supervisory or leadership role

**Why Join Dahlia Homes?**
- Be part of a supportive, inclusive, and values-driven organisation
- Opportunities for career progression and on-the-job training
- Contribute to an organisation that values your experience and ideas
- Help shape the future of quality disability support in the ACT

**How to Apply**

**Job Types**: Part-time, Fixed term
Contract length: 6 months

Pay: $40.00 - $45.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Travel reimbursement

Ability to commute/relocate:

- Woden ACT 2606: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- NDIS/Disability Sector: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person