Admin Team Leader

**Job Opportunity: Team Leader - Admin & Reception**

**Location**: Cairnlea, Melbourne
**Company**: Royal Homes Victoria Pty Ltd

Royal Homes Victoria Pty Ltd is seeking an experienced and motivated **Team Leader - Admin & Reception** to oversee and support our administrative and front-of-house team in Cairnlea. This is a fantastic opportunity for someone with proven leadership skills, a strong administrative background, and a passion for customer service to take the next step in their career.

**About the Company**

**Westlink Bin Hire**, operated by Royal Homes Victoria Pty Ltd, is a Melbourne-based skip bin and waste management company dedicated to providing reliable, affordable, and eco-friendly bin hire solutions across metropolitan suburbs.

We offer a comprehensive range of bin sizes — from 2 m³ bins for household clean-outs to 16 m³ units for large commercial or construction projects — all with user-friendly access and prompt delivery options.

At Westlink, sustainability is at the heart of what we do. We ensure 70-90% of collected materials are recycled or reused whenever possible, and we take pride in delivering efficient, professional service to our customers across Melbourne.

By joining our team, you’ll be part of a company that values teamwork, environmental responsibility, and operational excellence.

**About the Role**

As the **Team Leader - Admin & Reception**, you will play a key role in managing and supporting the daily operations of our admin and reception team. You’ll ensure smooth front-of-house operations, provide training and guidance to team members, and act as the primary point of contact for administrative coordination across the company.

**Key Responsibilities**:

- Supervise and support a small team of admin assistants/receptionists
- Oversee front desk operations and ensure consistent, professional customer service
- Coordinate scheduling, task allocation, and workflow management for the admin team
- Handle escalated client inquiries and provide effective resolutions
- Monitor and improve administrative processes for efficiency and accuracy
- Assist management with reporting, documentation, and general office coordination
- Contribute to onboarding and training of new team members
- Maintain a positive, team-oriented work culture

**What We’re Looking For**:

- Proven experience in an **administrative or reception leadership/supervisory role**:

- Strong organisational and multitasking abilities
- Excellent interpersonal and communication skills
- Ability to motivate and guide team members to achieve performance goals
- Professional attitude with a proactive, problem-solving approach
- Competency with Microsoft Office and general office systems
- Reliable, trustworthy, and detail-oriented

**Requirements**:

- Valid working rights in Australia (visa holders welcome to apply)
- Availability for full-time hours
- Previous experience in team coordination or leadership preferred
- Strong time management and adaptability in a fast-paced environment

**Why Join Us?**
- Leadership opportunity within a supportive, growing company
- Positive and collaborative team culture
- Convenient Cairnlea location
- Opportunity to make a meaningful impact on both team performance and customer satisfaction

**To Apply**:
Please send your **resume** and a **brief cover letter** outlining your leadership and administrative experience to:
**Job Type**: Full-Time
**Location**: Cairnlea VIC 3023 (must be able to commute or relocate before starting work)
**Work Authorisation**: Australia (preferred)
**Work Location**: In person

Pay: $24.95 - $30.00 per hour

Work Location: In person