Practice Manager

2 days ago

Werribee, Australia Hopscotch and Harmony Full time

Are you a results-driven and experienced Practice Manager seeking a challenging role in a thriving child and family psychology practice?
- If you have a proven track record in allied health or medical practice management and are passionate about delivering exceptional services, we have the perfect opportunity for you
- Our highly regarded, multiple award winning psychology practice is looking for a dedicated and motivated Practice Manager to lead our team and enhance the quality of our services. Join us in making a difference in the lives of our clients, and contribute to the growth and success of our practice.**Location**:

- Werribee (plus occasional travel to our Geelong practice)
- Key Requirements:

- Demonstrated practice management or similar experience (2yr+) in an allied health or medical environment.
- A strong commitment to continuously improve service delivery and operational processes to ensure excellence.
- Excellent IT/computer skills with a track record of effectively using practice management software.
- Conduct quality controls and closely monitor administrative KPIs to maintain high standards.
- Possess the ability to work autonomously and make well-informed decisions independently.
- Proven expertise in managing staff fairly and confidently, fostering a positive and harmonious team environment.
- Outstanding organisational, time management, and problem-solving skills to streamline operations effectively.
- Demonstrated ability to prioritise tasks, meet deadlines, and handle pressure while maintaining composure.
- Exceptional people management skills with the ability to motivate and empower team members.
- Experience in onboarding, training, and rostering staff to ensure efficient and cohesive teamwork.
- A forward-thinking mindset for driving business development, fostering innovation, and contributing to practice growth.

**Responsibilities**:

- Oversee and manage the daily operations, ensuring smooth workflows and exceptional service delivery.
- Implement and optimise practice management software to enhance efficiency and accuracy in administrative tasks.
- Monitor and analyse administrative KPIs, proactively addressing areas for improvement.
- Cultivate a positive team culture, encouraging open communication, collaboration, and professional development.
- Design and execute staff training programs to foster continuous growth and enhance skills.
- Develop and maintain staff rosters, ensuring proper coverage and equitable workload distribution.
- Identify opportunities for business development and growth, collaborating with the team to achieve strategic goals.
- Resolve operational challenges with efficiency and resourcefulness, keeping the practice running smoothly.
- Ensure all operations are executed in an appropriate, cost-effective way.
- Establish and enforce policies and procedures, ensuring compliance with industry regulations and ethical standards.

We offer a supportive and dynamic work environment, and competitive remuneration within our growing practice.
- If you are an ambitious and experienced Practice Manager with a passion for making a difference in the lives of children and families, we invite you to apply.
- To join our passionate team, please submit your updated resume and a compelling cover letter addressed to the Director, Jessica Cleary, detailing your relevant experience and how you would contribute to our practice's success.

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