F&b Duty Manager

**Join our team at Holiday Inn Perth City Centre - where work meets joy**

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

**Position: F&B Duty Manager**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our new F&B Duty Manager, you will lead and oversee all aspects of operations within our restaurant, Ivy & Jack. You’ll be in tune with your team, driving performance and engagement and maintaining a positive and productive work environment. You will also be working collaboratively with all other departments to ensure and deliver a streamlined guest experience.

Ivy & Jack is part of the Holiday Inn Perth City Centre, so our customers vary from in-house guests, external customers, or corporate clients utilizing our conference spaces. The venue is open from breakfast to dinner, 7 days per week.

**A little taste of your day-to-day**:
Every day is different, but you’ll mostly be:

- Managing day-to-day operations of the Food and Beverage Team, including preparing department rosters in line with the Hospitality Industry General Award
- Ensuring the Hotel’s key metrics are met and exceeded through engagement initiatives to drive revenue, improve efficiency, and guest satisfaction
- Training, mentoring, and motivating colleagues to deliver exceptional service and uphold brand standards
- Resolving guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines
- Ensuring compliance with food safety regulations and standards by implementing and monitoring HACCP protocols throughout kitchen operations
- Enforcing and maintaining strict cleanliness and hygiene practices within the kitchen and food service areas to maintain a safe and sanitary environment for food preparation and service
- Documenting and recording all incidents involving guests or employees, or other relevant events, on the appropriate reporting systems

**What we need from you**:

- 3+ years’ Food and Beverage experience with two years in a management capacity, or an equivalent combination of education and work experience
- Excellent customer service skills and a passion for exceeding guest expectations
- Strong leadership and communication skills
- Food Handlers’ Certificate
- Responsible Service of Alcohol Certificate
- Approved Managers (WA) License
- Legal rights to work in Australia
- Current police clearance (not older than 6 months)

**Why join us?**

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
- ** Permanent Hours** - guaranteed hours each week, so you know you are always on the roster
- ** Employee Perks & Wellbeing**
- Paid birthday leave to celebrate your special day
- Enhanced Parental**leave options to support your growing family
- Proactive Health Days to keep you feeling your best
- ** Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development
- ** Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG
- ** Hotel Perks**
- On shift Duty Meal
- Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
- Food & Beverage Discounts at IHG Hotels
- Access to a retail discount platform to make your pay go even further
- ** Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve

**Ready to start your journey with us?**

Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.