Patient Liaison Officer

**Ready to make a difference in mental health care, while working with a team that genuinely has your back?**
**Join our friendly, flexible, and supportive team where collaboration and quality outcomes are at the heart of what we do.**

**Remuneration**: $68,338.79 - $70,468.72 Per Annum + Superannuation + Salary Packaging
**Location**: Mater Mental Health (Waratah)
**Employment Type**: Permanent Full Time
**Position Classification**: Administration Officer Level 3
**Hours Per Week**: 38
**Requisition ID**: REQ585822
**Applications Close**: Sunday, 27th July 2025

**About the Role**:
As the Patient Liaison Officer, you will play a critical role within the Mental Health Clinical Information Department. This position is responsible for coordinating inpatient revenue requirements for the Mater Mental Health Centre, Intermediate Stay Mental Health Unit, and the Residential Eating Disorders Centre.

You’ll also support quality assurance functions related to digital medical record scanning and provide general assistance to the broader Clinical Information team - including requests for information and reception coverage.

Your week will be filled with high-volume processing, stakeholder engagement, and opportunities to flex your admin and problem-solving skills - all while contributing to the delivery of high-quality mental health care.

**Where you’ll be working**:
This role is based at the Mater Campus in Waratah, within the Mental Health Clinical Information Department - a tight-knit, flexible, and experienced team that values collaboration, mutual support, and shared success.

The team also supports functions across clinical coding, scanning, revenue, admin, and front desk operations.

**What we’re looking for**:
You’re the kind of person who:

- Brings strong core administrative skills and isn’t afraid of high volumes or competing priorities.
- Has exceptional communication and interpersonal abilities - you can build rapport across patients, families, and professional teams with ease.
- Is resilient, flexible, detail-oriented, and thrives in a team-based environment.
- Has the confidence to work autonomously, yet knows when to ask questions and seek support.
- Understands (or is willing to learn about) the mental health environment and the unique needs of patients and families in this space.
- Experience in mental health is not essential, but a willingness to learn and engage with empathy absolutely is.

**Support and Development**:
We’re big on onboarding and ongoing support. You’ll receive:

- A structured orientation including corporate and mandatory training
- Access to all relevant IT system training
- A buddy system for on-the-job learning
- Comprehensive guides and resources
- Opportunities for professional development and skill-building across the Clinical Information space

**Benefits**:

- Collaborative team environment
- Ongoing training and support
- Paid parental leave (for eligible employees) - giving you the opportunity for true Work-Life balance
- 4 weeks annual leave (pro-rata for part time employees)
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and their families
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals

**Additional Information**:

- An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

**Need more information?**

**Information for Applicants**:
**This is a Category A position.**Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Hunter New England Health employees may be **eligible for a range of**benefits** such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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