Customer Care Specialist

1 week ago

Smeaton Grange, Australia Prodigy Performing Arts Full time

About Us

We are a vibrant and growing Dance Studio with over 750 children enrolled in our programs that range from Pre-School to Adults. We pride ourselves on creating a warm, professional, and inclusive environment where families feel valued and students thrive. We’re looking for a Customer Care Superstar to join our team - someone who is highly organised, people-focused, and passionate about delivering exceptional customer service.

Key ResponsibilitiesLead Management & Conversion
- Manage incoming customer leads from first enquiry through to trial booking and enrolment.
- Proactively follow up with families to maximise trial-to-enrolment conversions.
- Nurture leads through our CRM (Enrollio) to ensure timely and consistent communication.
- Maintain accurate and up-to-date client data in Enrollio.

Customer Growth & Retention
- Identify opportunities to grow class placements, workshops, and holiday programs.
- Support retention initiatives to keep students engaged and families happy.

Social Media
- Keep our Instagram stories current and post multiple times a day
- Create Reels and Tik Tok videos for our social media
- Identify what has not been posted in a while and ensure we have fair posts across all student age groups and classes
- Creative ideas to being in for marketing ideas.

Events
- Ability to organize engaging & successful events
- Availability to attend all events and assist in execution of the event

Reception & Front-of-House Duties
- Be the welcoming face of our studio - greeting students and parents warmly.
- Assist with class check-ins, scheduling, and general reception tasks.

Parent Communication
- Respond to parent questions promptly and helpfully, ensuring they feel supported.
- Provide accurate information about classes, timetables, events, and policies.
- Escalate issues to the Studio Principal when necessary.

About You
- You’re a natural communicator who loves building relationships.
- Highly organised with strong attention to detail.
- Confident using technology and comfortable learning new systems (experience with Enrollio or other CRMs is a plus).
- Proactive and sales-minded - you’re excited by hitting conversion goals and growing enrolments.
- Calm under pressure and able to juggle multiple priorities at once.
- Previous experience in customer service, sales, or reception roles (experience in a studio, school, or children’s activities environment is highly regarded).

What We Offer
- A supportive, fun, and family-friendly workplace.
- Opportunities for growth within our dynamic studio.
- The chance to make a meaningful impact on children and families every day.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have a Working with Children check?

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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