Representative Customer Care

1 week ago

St Leonards, Australia DKSH Full time

**Location**:St Leonards, AU**Some of your duties will include**:

- Focal contact of customers regarding orders and status updates of shipments.
- Answer customer telephone inquiries, orders, and complaints, respond where applicable or direct to their Team Leader, Finance Department, Brand Manager, Key Account Manager or National Sales Manager as appropriate
- Liaise with warehouses, and transport providers as appropriate to ensure orders are managed through to delivery. Escalate issues to relative internal stakeholders and customers.
- Provide support to internal inventory control and reconciliation of inventory.
- Provide support in processing and/or investigating credit claims and stock returns.
- Document and attend to customer complaints and ensure that action is taken by relevant stakeholders.
- Ensure outstanding sales orders reports are monitored each morning and appropriate action taken, including communicating any changes to customers and proactively advising account managers of any problems with specific customers.

You will be working with various stakeholders including sales and operations teams and will be a natural relationship builder. Your superior communication skills will ensure everyone is kept up to date, and your friendly & your outgoing personality will set you apart. You understand why we need the information we do, process it quickly, and have a strong eye for detail. You’re comfortable navigating SAP and have prior experience working in a customer service role within the FMCG industry.

If you are looking to take the next step in your career and wanting to be a part of a rapidly growing, successful global company with plenty of opportunities to grow, we’d love to hear from you

Drive Growth. Be the Difference. Join DKSH.

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