Middle Office Operations

**JOB DESCRIPTION**
The Investment Book of Record (IBOR) team, specifically, provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. IBOR is not simply a data repository supporting the investment function though, it is a processing engine capable of reflecting essentially every type of business event affecting the investment portfolio and is capable of processing these changes as they occur, no matter what their source.

As an Investment Book of Record (IBOR) Associate in the Investment Middle Office Services (IMOS) team, you will be responsible for providing a premier service delivery and ensure the accurate and timely delivery of the IBOR to our end clients. Additionally, you will liaise with our clients, and/or any associated financial organisations as required, to ensure any issues are resolved to the client’s satisfaction.

**Job responsibilities**
- Act as a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery
- Participate and lead, where required, in client service reviews and other client meetings
- Own and/or have oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
- Be a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners.
- Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
- Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
- Own and/or actively participate in key projects or tasks to ensure the continued IMOS global strategy is maintained as required.
- Build solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
- Work with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
- Work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery

**Required qualifications, capabilities and skills**
- Excellent client facing skills & communication style, comfortable dealing with key clients
- Effective excel skills with experience in Visual Basic for Application (VBA) or similar.
- Understanding of investment Operations, Trade Services, IBOR, reconciliations or similar operations teams.
- Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
- Excellent problem solving skills to identify, understand and address operational and technical issues
- Effective communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
- Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations

**Preferred qualifications, capabilities and skills**
- Self-starter with ability to learn quickly

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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