Store Manager

3 days ago

Kewdale, Australia IPA Personnel Services Full time

**About the job**

Our client, an international supplier of tires to the transport, logistics and resources industries, is in the lookout for a Store Manager for their retail workshop in Kewdale.

**The Role**:
Reporting to the Retail Manager, this Store Manager will manage the retail workshop which provides in-house tyre, rim and wheel service to passenger vehicles, trucks and buses. You will lead a team of retail tyre fitters and will be responsible for ensuring the workshop operates in a way that always maximises the safety of staff and customers.

**What They're Looking For**:

- Ability to lead a small team in a fast paced workshop environment
- Ability to think strategically and contribute to the broader business as part of the leadership team
- Strong customer service orientation
- Ability to lead an unskilled team to create a safe working environment
- Sound written and verbal communication

**Your Responsibilities**:
Quoting
- Respond to requests for quotations for tyres, wheels and fitting in a timely manner
- Research market costs and selling prices, negotiation of purchase price with supplier and adopting FTI’s pricing guidelines to prepare a quote
- Provide quotations verbally or in writing, as requested by the customer

Procurement
- Determine tyre, rim and accessory availability for scheduled works
- Procure tyres from existing stocks or by ordering from suppliers in a timely manner

Scheduling
- Schedule the works in the retail bay to meet customer and FTI service expectations
- Ability to manage ad hoc service requests while maintaining agreed timeframes for scheduled customer work

Workshop Management
- In conjunction with the Retail Leading Hand, provide a complete assessment and fitting service including: Tyre analysis, Fitting tyres to rims, Wheel balancing, Fitting wheels to vehicles, Wheel alignment, Puncture repairs.

General housekeeping
- Ensure all tools and machinery are operated as designed and appropriate care is taken when handling tools to ensure damage is minimized.
- Ensuring the workshop and all work areas are clean, neat and tidy and free from safety hazards.

Safety
- Lead the retail team to ensure the workshop operates in a way that maximises the safety of staff and customers
- Lead the development of safety policies and procedures as they relate to the retail workshop
- Continuously improve work practices to minimize the possibility of injury to staff and customers

Sales Invoicing
- Ensure customers are invoiced for work completed in the retail workshop in an accurate and timely manner
- Processing payments for cash sales

**You need to have**:

- You have relevant experience in a similar role
- Strong customer service orientation
- You have a C and HR class Drivers Licence and a Forklift License
- Motor Vehicle Repairers Certificate - Tyre Repairers Licence
- Experience in using Microsoft 365 product suite (Excel, Outlook, SharePoint, Teams)

**Salary**: $75,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Kewdale, WA: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Leadership: 1 year (preferred)
- Retail management: 1 year (required)

Licence/Certification:

- Forklift Licence (preferred)
- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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