Customer Care Representative

2 weeks ago

Clayton, Australia ActronAir Full time

**‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation**:

- ** You grow as we grow**:

- ** We keep it cool with great benefits and passion for what we do**

**ABOUT US**:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

**ABOUT THE ROLE**:
Reporting to the State Manager, we are seeking a person who has a sincere passion for providing excellence in customer service to join our team.

**WHAT'S INVOLVED**:
In this role you will be responsible for:

- Process payments and purchase orders
- Forward new business leads to the relevant Sales Account Executive for follow up
- Provide relevant information to other teams to ensure customer deliveries are met on time
- Log and monitor any authorised Goods Returns requests
- Issue relevant documentation to customers as required
- System Entry and Update
- Ensure that all orders are accurately entered into the system per customer requirements and company policy
- Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
- Review production schedule report to confirm delivery dates for all orders

**YOU WILL NEED**:
There are a few essential tools you will need under your belt to be successful in this role:

- Have a minimum of 2 to 3 years’ experience within a similar role
- Have worked with tradespeople is advantageous
- Be positive, friendly, energetic and diplomatic with excellent communications skills
- Be able to work with mínimal supervision and use your initiative when required
- Have the ability to work under pressure and manage many and varied tasks simultaneously
- High attention to detail and accuracy
- High level of diplomacy with the ability to problem solve and resolve conflict
- Be open to further training and education re our products, customer service and processes
- Certificate III in Customer Service or similar qualification will be highly regarded
- A working knowledge of mechanical concepts & working in the HVAC industry would also be an advantage.

**WHAT WE ARE PROUD OF**:
At ActronAir, we live by our core beliefs, sharing the values of:

- One Team
- Family
- Customer Focus
- Continuous Improvement & Innovation

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

Working at ActronAir, you will gain access to a wide range of benefits including:

- Discounts on our products for you and your family
- A focus on wellbeing through our Employee Assistance Program and Wellbeing App
- An inclusive and accessible working environment
- Our Recognition Program and App
- Countless opportunities to grow your career.

ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program.

  • Customer Service Representative

    2 weeks ago

    Clayton, Australia Auto Parts Group Pty Ltd Full time

    Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours We have an exciting opportunity for an energetic, Customer Service Representative (Internal) to partner with our customers to ensure they get the right part, to the right place, at the right time. This is a fast-paced and challenging role within an...

  • Customer Service Representative

    7 days ago

    Clayton, Australia Woodforde Group Full time

    Immediate start | 3 month temporary role with possibility of perm - Manufacturing - $33 per hour + Super **Your Organisation** - Working as part of a large Customer Service and Administration Team, this is a growing manufacturing organisation that has an exciting opportunity for a Customer Service Representative to join their fantastic team. - Based in...

  • Customer Service Representative

    7 days ago

    Clayton South, Australia Mealcare Full time

    **About Mealcare** Mealcare is a home delivery service providing healthy and nutrition meals for clients with NDIS and Home Care Packages. We're a fun and fast growing business, conveniently located in Clayton South. We manufacture and deliver thousands of meals to clients all across Australia, every week. **The Role** An exciting opportunity exists for a...

  • Sales Representative

    3 days ago

    Clayton, Australia The myHomecare Group Full time

    The myHomecare Group is the leading Home Care Package provider in Australia and we support older Australians to continue living in their homes longer. As our Sales Representative, you will build relationships over the phone with our prospective consumers and will focus on helping them understand a complex system. You will have strong negotiating skills and...

  • Sales Representative

    3 days ago

    Clayton, Australia The myHomecare Group Full time

    **About us**: The myHomecare Group is the largest home care provider in Australia who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate...

  • Field Representative

    2 weeks ago

    Clayton, Australia DuluxGroup Full time

    Start your career with DuluxGroup and work with market-leading and trusted brands & products - Great culture and team environment - Casual position offering flexible hours in Bendigo area **About the role** We're looking for a Casual Field Representative to join Retail Select Team and provide a range of service options to Bunnings stores in Bendigo that...

  • Customer Service Specialist

    7 days ago

    Clayton South, Australia Mealcare Full time

    **About Mealcare** Mealcare is a home delivery service providing healthy and nutrition meals for clients with NDIS and Home Care Packages. We're a fun and fast growing business, conveniently located in Clayton South. We manufacture and deliver thousands of meals to clients all across Australia, every week. **The Role** An exciting opportunity exists for a...

  • Sales Representative

    5 days ago

    Clayton, Australia Anakie Kitchen Full time

    **Job Title: Sales Representative - Custom Cabinetry and Interior Design** **Location**: Melbourne, VIC **Employment Type**: Full-time, Part-time, Sub-contract, Contract **About Us**: Anakie Kitchen is a leader in custom cabinetry and interior design, offering bespoke solutions for both residential (B2C) and commercial (B2B) clients. We collaborate with...

  • Customer Service Representative

    1 week ago

    Clayton, Australia Chandler Personnel Full time

    **Key Responsibilities**: - Responding to incoming requests within specified timeframes and handling customer enquiries in an efficient and professional manner - Providing product information, pricing queries and processing orders into the system - Order hold management - Follow up of customer requests, issues and complaints to resolution - Achievement of...

  • Customer Service

    7 days ago

    Clayton South, Australia Mealcare Full time

    **About Mealcare** Mealcare is a home delivery service providing healthy and nutrition meals for clients with NDIS and Home Care Packages. We're a fun and fast growing business, conveniently located in Clayton South. We manufacture and deliver thousands of meals to clients all across Victoria, every week. **The Role** An exciting opportunity exists for a...