Front Desk Agent

2 weeks ago

Brisbane, Australia Sofitel Brisbane Central Full time

Company Description

Your team and working environment:
The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

**Job Description**:
Bring your passion for fine food and culinary service excellence to Suzette, Sofitel Brisbane Central’s flagship restaurant. As a Food and Beverage Supervisor, you will lead your team to create magnifique moments and experiences for our guests. Suzette is open for breakfast, lunch and dinner seven days a week and offers an exquisite buffet and a la carte dining.

What you will be doing:

- Deliver superb food and beverage service and cousu main experiences to hotel guests
- Assist in leading and training a team of food and beverage attendants
- Ensure luxury service is delivered with a French flair, meeting the Sofitel brand standards
- Liaise with the kitchen to ensure the highest standard of food quality and visual appeal
- Exceed guest expectations with your service, product knowledge and charm
- Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests.

**Qualifications**:
What we want from you:

- Flexibility to work mornings and evenings on a rotating roster with full availability on weekends and public holidays
- At least one year previous experience in a supervisory role
- A luxury service focused personality and a real passion for everything food and beverage
- Strong interpersonal and problem-solving abilities
- Polished food and beverage service skills including greeting guests, taking orders, cleaning and clearing
- Responsible Service of Alcohol qualification
- A high level of personal presentation aligning with our brand standard
- A team player with the ability to work efficiently.

Additional Information

Benefits and perks

Sofitel Brisbane Central provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

- The opportunity to Work Your Way and build a career with the largest hotel group in the Pacific
- Laundered uniforms
- Secure parking in the centre of Brisbane for $10 per day
- Direct access to Central train station
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels

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