Service Technician Qld Brisbane

2 weeks ago

Brisbane, Australia Austcorp Executive Full time

Limited regional travel
- $80,000 to $85,000 package including car and travel costs and bonus
- Great training, felxibility and autonomy

Primary Purpose

To perform photo lab/Minilab and related equipment installations, provide comprehensive technical backup and after-sales support, as well as efficiently resolve breakdowns and equipment failures with a focus on ensuring optimal performance and client satisfaction across the QLD territory (80% Brisbane metro, 20% regional)

Objectives
- **Equipment service & installation-**
- Receive service calls from the Service Coordinator regarding customers facing technical difficulties.
- Address operator issues over the phone whenever feasible.
- Visit customer sites to efficiently and securely complete repairs.
- Perform preventive maintenance services following manufacturer standards.
- Plan and execute installation tasks.
- Verify spare parts availability for installations or repairs.
- Coordinate delivery of parts and consumables, aligning with travel schedules.
- Offer basic skills training to customers and direct them to training officers for formal instruction.
- Ensure thorough completion and submission of service and installation documentation, including the ordering and returning of parts.
- ** Provide technical support**
- Sustain technical expertise by engaging in ongoing personal study of products and actively participating in the company training programs.
- Address technical inquiries from both the sales staff and customers, facilitating comprehension and offering solutions.
- Contribute sales leads to the sales team and actively promote company products.
- Initiate recommendations to change a policy or procedure as outlined in the company Quality/EM Policy
- Initiate FIO forms to fulfill the company's Corrective Action system
- Be aware of, and adhere to all relevant Fujifilm OH&S procedures. If working at customer sites. Ensure that any procedures put in place by the customer are followed

Competencies & requirements
- Strong communication ability both internally and with customers
- Operates autonomously in the execution of regular, routine assignments within a delimited scope of work.
- Demonstrates the capacity to undertake tasks outside the standard routine within their designated field, following precise instructions and guidance from superiors.
- Possesses an ample degree of knowledge and expertise necessary for the accurate and satisfactory completion of assigned tasks.
- Full Australian driver’s license
- Full working rights
- QLD restricted electrical licence or similar (preferred but not essential)

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