Associate, Client Compliance Services

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

**Who are we?**

Cotality is the leading provider of property data and analytics in New Zealand and Australia, trusted for delivering independent and unrivalled real estate insights. Powered by data collected from over 4.5 billion points, our people and products transform complex information into actionable intelligence that drives better property decisions.

**What’s the role?**

Our business is only as strong as the service we provide to our customers. That’s where you come in. Your work lays the foundation for all of the customer promises we have made when they selected to do business with Cotality, ensuring we deliver world-class, scalable customer experiences for our market leading products.

This role is critical to the success of Cotality. You’ll be responsible for driving customer outcomes across the business, by ensuring our customers get valuation reports that they can use for mortgage purposes.

**Your purpose?**

To create a memorable impression for Cotality’s customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to leverage our expertise again.

**What will you be doing?**

**The role includes**:

- ensuring all valuation report reviews are completed in accordance with the national valuations standards as per the API approved standing instructions and API property memorandum.
- all risks are clearly outlined to our suppliers to ensure they are addressed in reports
- our clients receive a clearly articulated valuation report highlighting any property or market risks that they need to be aware of as they form their lending decision
- shaping the service culture across the business by supporting the removal of customer points of friction within our compliance process

**Are you the right fit?**

You need to have:

- proven experience in
- assessment of risk
- ability to clearly articulate a risk and ensure our customers are able to easily understand this
- you can work with suppliers to create a great relationship to support out collective clients
- you can help a customer get the outcome they are looking for, without arduously explaining internal processes - make it effortlessgreat adaptability in learning new systems with speed and the ability to multi task
- a demonstrated ability to
- be curious as you deal with complexity and the many unknowns in a decision-making process
- champion customer outcomes within our organisation, don’t settle for the status quo if it impacts a customer’s impression of our products
- display strong decision making skills to problem solve for the customer, understand the parameters of a policy, but deliver more than what the customer has asked.
- quickly build valuable relationships within a business in a highly collaborative environment
- excellent written and oral communication skills
- confidence in speaking to customers to present complex processes in simple ways
- collaborate and want to immerse yourself in a highly engaged culture

**Job Qualifications**:
**What credentials do you need?**
- A solid understanding of, and expertise in delivering risk assessment outcomes
- 1+ years of service experience, in the valuation industry or associated study

**What does success look like?**

**Your Key Performance Indicators are based on**:

- Quality assurance reporting, ensuring reports are being delivered or not inline with processes
- ensuring our customers have a consistent and quality outcome
- servicing our compliance channels promptly in line with SLAs

**Why join Cotality?**

Cotality is highly collaborative organisation. We work hard, but like to have fun along the way and strive to create an inclusive and considerate environment. To support you at work, we offer some fantastic perks:

- Grow via our eLearning platform “ASPIRE” including access to LinkedIn Learning & Udemy
- Individualised development programs for high performers
- Working from home options & flexibility
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