Residential Services Manager

Gisborne & Macedon Regions, VIC, Australia
- Permanent
- Closing on: Jun 20 2025

**Our Team**

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services.

Our Leaders take pride in where they work and their ability to make a real difference. Working across different functions at Benetas, our Leaders have the space to create change and support new ways of working as we continue to digitise our operations. Our Operational Leaders feel heard and are recognised for their contributions, supported by progressive and empathetic Regional Business Managers and General Manager, in a culture that values respect, authenticity and connection. There's plenty of opportunities to broaden skill sets and advance careers, while making a positive difference in the lives of older Victorians.

**The Role**

We are looking for experienced Residential Services Manager for our Gisborne Oaks home, which houses 78 residents in the beautiful Macedon Ranges region.
- Managing and leading a diverse team of employees and volunteers to provide an exemplary level of care and service to our residents
- Responding quickly and effectively to issues including Human Resource, client complaints and serious incidents
- Facilitating the implementation and effective use of quality and risk management information systems
- Ensuring employees are aware of their responsibilities around incident management and reporting, including compulsory reporting obligations
- Maintaining financial performance targets including occupancy levels, ACFI management and budget outcomes
- Implementing relevant legislative and policy changes and maintain appropriate aged care standards
- Fostering and developing effective relationships with residents, their families, staff and volunteers in support of the client goals of care

To help you achieve this, ideally you’ll have:

- Management experience in an aged or health care setting
- Experience working within the Aged Care legislative framework, including Compulsory Reporting requirements and the Aged Care Complaints Scheme or similar
- Experience working with the Aged Care Quality Standards and Accreditation Frameworks and requirements or similar
- Knowledge of the Australian National Aged Care Classification (ANACC), including its impact on business outcomes and a sound understanding of Occupational Health and Safety regulations
- A passion for providing high quality service and continuous improvement to achieve results
- Current registration as a Registered (Division 1) Nurse with AHPRA (highly regarded but not essential)
- Specialist knowledge or postgraduate qualifications in health management, business administration or similar (desirable)

**Why Benetas?**
- Competitive remuneration package + NFP Salary Packaging up to $19k per annum
- Permanent full time with a monthly ADO
- Paid training hours to build your skills, leadership forums and ongoing training and development
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- A proven history of internal career progression and development opportunities

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, **APPLY NOW