People & Culture Knowledge Management Lead

**People & Culture Knowledge Management Lead**

**Grade 7/8- Temporary Opportunity (with the possibility of extension or to be made Ongoing)**

**What’s the Opportunity?**

Knowledge Management is ever evolving and improving, and even though we are making great progress on a mammoth project to improve and streamline our approach, the work isn’t done yet.

Project Reimagine is big. Huge, in fact. But we’re looking to the future and how we keep our momentum. As Knowledge Management Lead, you are integral in ensuring we bring to life our vision of our people having access to consistent, reliable knowledge that empowers them to do their best work through the implementation of a single source of truth for P&C knowledge.

You will be joining a cohesive, collaborative, and caring team (the three big C’s) and leading the way in ensuring our KMS is kept up to date, refining as we go.

Our Strategy & Analytics team understands that as the pace of economic, political, societal, and technological change has accelerated, the scope and complexity of the problems faced by our business has also increased. We help our customers navigate this strategic landscape by providing expertise in data analytics, insights, strategy development and transformation.

You will be part of a dynamic, multi-disciplinary team that values diversity of thought, promotes collaboration and innovation, and has a passion for executing complex projects that make a difference.

**Let’s talk about You**
- A proven track record of continuous improvement for people, process, and/or technology.
- Outstanding problem-solving skills, including ability to analyse and solve complex problems
- Customer-centric, solution-focused approach to your work
- Excellent communication and interpersonal skills and ability to influence, establish and maintain high trust relationships across the organisation.
- Experience in HR projects and a passion for change management.
- Keen interest in enabling technologies such as the Microsoft suite, SharePoint, Service NOW, SAP, Cornerstone.

**What will your day involve?**
- Coordinating and driving a dynamic team of system and content implementation members whilst utilising agile and SCRUM methodology
- Advocate for the platform in stakeholder meetings with invested parties, relationship, and stakeholder management to ensure project interests are heard
- Act as the voice for the customer and end users of the Knowledge Management platform

**The DCS Difference**

DCS is a great place to work, and it’s not just us saying that We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.
- Competitive salary range $101,947 - $112,849 p.a + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hour work week - yes, you read that right Not to mention any hours you work over this; you get back as Flex time
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives, and we think that deserves to be celebrated
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.?

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**Okay, so what’s next?**

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
- Please note that Department of Customer Service utilises generic Role Descriptions, which promotes mobility within the NSW public sector by allowing employees to transfer between similar roles more easily. This job advertisement describes the more specific responsibilitie