Digital Operations Coordinator

Generous discounts across all Brandbank Brands
- Supportive team culture and environment
- Opportunity to work for a uniquely Australian Retail Group with a global vision

As our Digital Operations Coordinator, you’ll play a pivotal role in supporting the Digital Manager by ensuring seamless execution across our website, marketplace operations, product fulfilment, and digital initiatives.

This is a dynamic, hands-on role ideal for someone who is highly organised, data-driven, and thrives in a fast-paced environment.

**THE ROLE**:

- Manage the product upload process across all digital channels with speed and accuracy.
- Collaborate with marketplace partners (Myer, David Jones, The Iconic) to maintain clear and consistent communication.
- Analyse and report on weekly trade data, using insights to inform sales and merchandising strategies.
- Monitor top-selling products and ensure stock levels and allocations are optimised across all platforms.
- Execute promotions, update collections, and maintain product information across marketplaces and our own website.
- Ensure all content, including product descriptions and imagery, is accurate, engaging, and SEO-optimised.
- Support the planning and deployment of EDM campaigns, coordinating with internal teams for scheduling and testing.
- Troubleshoot and escalate website or marketplace issues with relevant teams and contacts.
- Enhance cross-selling opportunities by effectively populating new styles and categories.
- Stay on top of search data to improve site search results and customer experience.
- On-site role 5-days per week, based in our St Kilda Road offices.

**THE IDEAL CANDIDATE**:

- 1-3 years’ experience in a role supporting digital operations within an e-commerce or retail environment.
- Tertiary qualifications in business, IT, or equivalent experience in a similar digital operations role.
- Well-developed communication, time management, analytical, and organisational skills.
- Exceptional interpersonal skills and a collaborative mindset.
- Strong problem-solving ability with a proactive approach to overcoming challenges.
- Solid understanding of e-commerce platforms, retail trading cycles, and digital best practices.
- Meticulous attention to detail and a commitment to accuracy in all aspects of work.
- Ability to remain composed and effective under pressure in a high-volume, fast-paced setting.
- Experience or interest in process design and knowledge management.
- A results-driven attitude and a genuine interest in contributing to digital growth and retail success.

**WHAT'S IN IT FOR YOU?**
- Up to 50% off the new season Unison product range
- Generous discounts across all Brandbank Group Brands including Seed Heritage, allkinds, Commonry, kikki.K & FINE-DAY.
- Opportunity to work for a uniquely Australian Retail Group with a global vision
- Supportive team culture and environment
- Employee Referral Program - be rewarded for referring great new people to our team
- Health and Wellness initiatives with access to Employee Assistance Program.

Unison is a fashion brand that sets a new standard for modern Australian style.

Unison is for those who embrace the notion of a confident and effortless dressed - up - casual. We edit the season and own the must have fashion looks for weekday to weekend dressing. Unison delivers a brand experience that is inclusive, authentic, and trusted. We understand what’s having a moment, where the best new ideas are coming from and what’s truly stylish welcome to the conversation.

If you love fashion and want to empower people to define their personal style, we want to hear from you. **APPLY NOW**

**ABOUT BRANDBANK GROUP**:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, allkinds, Commonry, kikki.K & FINE-DAY.