Customer Service Officer

2 days ago

Erina, Australia Greater Bank Full time

**About the role**

We are seeking dynamic and motivated **Customer Service Officer** in the **Erina Branch**. This is a **fulltime permanent** opportunity with the hours of work being **Monday to Friday, 8:50am to 5:05pm**, with a compulsory 1-Week Induction training at fulltime capacity at our Contact Centre in Newcastle.

Our Customer Service Officer are motivated and driven to make a real difference for our customers. They put our customers first and always strive to do better for them. We are seeking individuals who share the same passion and will be just as committed to delivering the outstanding customer service that for our customers.

**What are we looking for?**
- Previous retail customer service experience, ideally from banking, retail and hospitality industries.
- Strong cash handling skills with an eye for detail and accuracy.
- Friendly and engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.
- Proficient computer skills, and the ability to learn new systems.
- Positive attitude, with the ability to respond well within fast paced environment.
- Being able to adapt, with a willingness to embrace ever present change.
- Ability to work in a small team, while always encouraging those around you.

**What will your key responsibilities include?**
- Act as first point of contact, positively interacting with customers and building strong personal relationships.
- Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.
- Strive towards achieving personal targets.
- Work collaboratively to contribute to team and corporate performance expectations.

**About us**

We’re Greater Bank, part of NGM Group, and we’ve been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement;** Flexible work arrangements, recognition programs and employee referral program.

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