Service Leader

Employment Term: Permanent Part Time opportunity (60.8 hours per fortnight)

Location: Cairns, Ipswich, Sunshine Coast & Townsville

Remuneration: $102,554 + 11% Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team as an Service Leader you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together.

Let’s make a meaningful difference, together.

Your part in our UnitingCare Community team

Manage the operational and business administration function of the service and provide professional leadership to Lifeline Crisis Support employees and volunteers, with an emphasis on the provision of high quality, best practice service delivery, strong engagement of Crisis Supporters and adherence with relevant service agreements, policies and procedures.

Duties of the position:
- Lead and manage all aspects of the Service to ensure that goals and objectives are met as required and within prescribed time frames and parameters- Work within relevant practice and quality frameworks and risk management plans and identify and inform management of current or potential risks that may impact on service delivery, the operations of the organisation and in particular, the safety of clients and employees- Provide professional leadership to Crisis Support employees and volunteers through formal and informal interactions, and performance management with service excellence for our clients as a continued priority- Maintain a proactive focus on service recruitment to meet service needs- Evaluate recruitment strategies, report on outcomes and utilise data to inform planning activities- Support volunteer engagement and retention through a range of activities- Assist in the implementation and monitoring of the Service’s budget and- Business Information Systems and provide accurate and timely internal and external reports on key indicators as required for the service- Coordinate recruitment, training and rostering activities as required- Develop resource material for clients, families and community as required- Develop service delivery strategies in consultation with management in order to improve overall service awareness and satisfaction

What makes a difference for us?- Tertiary Qualification in a relevant field (e.g., Social Work, Psychology or Social Science) as required by relevant service contracts- Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard- Current Australian drivers licence- Blue Card- Experience in a service delivery management role- Certificate IV in Training & Assessment is desirable

What makes a difference for you?

At UnitingCare we are leaders in crisis response, the protection of vulnerable children, financial resilience and family wellbeing. Our Family and Child Services team work passionately across Queensland to make a meaningful difference in people’s lives.- Flexible work arrangements to support work-life balance- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others- Eligible employees will receive 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events- Career development opportunities to challenge yourself, grow and make a meaningful difference

We’d love you to be part of our UnitingCare family

Joining our Family and Child Services team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of _BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, _and_ St Andrew’s War Memorial Hospital,_ and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness
- Child safe, Child friendly_
- UnitingCare is committe