Service Desk Analyst

1 week ago

Fortitude Valley, Australia RPS Group Full time

We are a dynamic and innovative company seeking a talented individual to join our global Service Desk team. As a leading provider of technical support services, you'll have the opportunity to work with cutting-edge technologies and provide exceptional service to our colleagues worldwide.

**Responsibilities**:

- Provide frontline technical support for hardware, software, networking, and other PC-related technologies across multiple offices, locally and globally.
- Utilise RPS’ ITSM and support toolsets to evaluate, prioritise, record, and manage incidents and service requests.
- Ensure timely resolution of technical incidents and requests within defined SLAs.
- Create user accounts and configure hardware for new hires and replacements.
- Provide audio and video equipment support for offices and conference rooms.
- Maintain a high 1st level fix rate by developing and maintaining comprehensive knowledge of supported technologies.
- Ensure continuous improvement by sharing and receiving knowledge on services and solutions.
- Maintain accurate records for all computer and software assets.
- Provide technical and administrative assistance to other Technology teams as required.
- Flexibly work to ensure coverage of core business hours.

**Education and Experience**:

- Diploma or degree in Information Technology or equivalent professional experience.
- Strong written and verbal communication skills.
- Proficient in deploying and maintaining Windows and Apple PC hardware and software.
- Experience supporting mobile and printing peripheral devices.

**Why Join Us**:
Opportunity to work with a global team in a dynamic and innovative environment.

Competitive salary and benefits package.

Professional development opportunities and training programs.

Flexible work arrangements, including remote work options.

**Our Approach**

Our people live our purpose, deliver our promise, and demonstrate our behaviours every day. Our behaviours define who we are. Developed by our people, they underpin everything that we do. They create the memorable experiences we are known for and make RPS a great place to do great work. ‘Stronger Together’ is one of our five core behaviours and it is inherent in creating an inclusive workplace: ‘We are respectful, acknowledge diversity, and recognise the potential and contribution of everyone. We bring out the best in one another, always assuming best intent. People who learn and grow thrive in our business, sharing in our success.’

**Recruitment Agencies

  • Service Desk Lead

    2 weeks ago

    Fortitude Valley, Australia Global Payments (Beamery) Full time

    **Description**: **About us** Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and...

  • Service Desk Lead

    2 weeks ago

    Fortitude Valley, Australia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Cubiko - Data Analyst

    5 days ago

    Fortitude Valley, Australia Cubiko Pty Ltd Full time

    Cubiko is looking for an experienced data analyst to join our team. We’re a growing startup that works with medical practices to provide business intelligence by extracting their data, analysing it, and presenting it back to them in easy-to-understand dashboards. The insights we provide help improve the operation of practices and outcomes for their...

  • Cubiko - Data Analyst

    7 days ago

    Fortitude Valley, Australia Cubiko Pty Ltd Full time

    **We are currently seeking a Data Analyst who is interested in making a meaningful difference in Australian Healthcare during the COVID-19 crisis and beyond.** **About the Role** As a Data Analyst at Cubiko your day-to-day will include: - Work closely with engineering, customer success, product and sales to build a product we're all proud of. - Data...

  • Principal Analyst

    1 week ago

    Fortitude Valley, Queensland, Australia Metro North Hospital & Health Service Full time $120,000 - $140,000 per year

    About the rolePermanent full time opportunity to use advanced statistical and technical skill to support the Performance Analytics team in the delivery of high quality analytical and data visualisation products.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's...

  • Senior Business Analyst

    3 days ago

    Fortitude Valley, Queensland, Australia Department of Health - Queensland Full time $80,000 - $120,000 per year

    The role:The Cyber Security Program (CSP) and its projects are implementing improvement initiatives identified in the Cyber Security Strategy and Roadmap including upgrading ageing technology, improving existing systems and implementing updated security capabilities.This role is responsible for undertaking the identification, analysis and documentation of...

  • Business Analyst

    1 day ago

    Fortitude Valley, Queensland, Australia UpperGround by Hudson Full time $90,000 - $120,000 per year

    Our client is currently recruiting for a Business Analyst to start asap for the Laboratory Information Management System (LIMS) Project in Digital & Information. Working closely with the Project Manager, the successful applicant will support the successful delivery of the LIMS project. The successful applicant will be part of the Digital Applications team,...

  • Gis Analyst

    5 days ago

    Fortitude Valley, Australia Talent International Full time

    **Job Details**: **Location** Fortitude Valley **Salary** Negotiable **Job Type** Full Time **Ref** BBBH99828_1679036863 **Contact** Samantha Nielson **Posted** 4 days ago Talent International is searching for an experienced **GIS Analyst** to join our client, a large utility. This role is based in **Fortitude Valley** on a 4 month contract...

  • Intelligence Analyst

    1 week ago

    Fortitude Valley, Australia Urban Utilities Full time

    There’s No Us Without U. Care with Us, for Today and Tomorrow There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU to join our field teams. Come shape our future with us and make a real...

  • Data and Reporting Analyst

    5 days ago

    Fortitude Valley, Queensland, Australia RPS Full time $90,000 - $120,000 per year

    RPS is seeking a Data and Reporting Analyst to join our growing and vibrant Digital team, supporting data-driven project delivery for a range of government and corporate clients. This is a key opportunity to contribute to impactful digital transformation initiatives through intuitive, interactive and strategic data solutions.As a Data and Reporting Analyst,...