Customer Experience Consultant

1 day ago

Adelaide CBD, Australia TSA Group Full time

Company Description

We are looking for Customer Experience Consultants to join our team, assisting New Zealand customers. You will be the voice representing our insurance partner, IAG, resolving major property damage claims.

This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of customer experience as you support the end to end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success

**Job Description**:
**An overview of the role;**
- ** Work from home for the first 4 weeks and then move to a hybrid work model after training**:

- Work 5 days per week, between Monday - Sunday, on a rotating roster 5:45am - 5pm (Penalty rates apply)
- Full time paid training
- Healthy work/life balance
- Must have stable internet connect with appropriate home office set up

**How you will do it?**
- Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
- Manage inbound calls and outbound calls to resolve enquires, and concerns related to property damage
- Liaise with suppliers and repairers to validate, assess and repair property insurance claims
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process

**Qualifications**:
**What About You?**
- Passionate about customer service and helping others
- Confidence in taking ownership of calls to problem solve
- A high degree of patience and empathy for others in difficult situations
- Able to multi-task and manage time effectively without compromising service levels
- Team player, working collaboratively to exceed expectations
- Highly flexible and adaptable - welcomes change
- A love for learning new things

**Why work with us?**
- Work in a fun, friendly and supportive (virtual) team environment
- Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more
- Career progression; work your way up and across the business

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

  • Customer Experience Consultant

    2 weeks ago

    Adelaide CBD, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We are looking for Customer Experience Consultants to join our team, assisting New...

  • Customer Experience Consultant

    1 day ago

    Adelaide CBD, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. We are looking for Customer Experience Consultants to join our team, assisting New...

  • Customer Experience Consultant

    2 weeks ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time $70,000 - $120,000 per year

    Great opportunity for a proactiveCustomer Experience Consultantto support a high-performing teamAbout the Company:The client is a well-regarded organisation dedicated to delivering excellent service and customer-focused outcomes. They operate in a fast-paced environment where collaboration, accuracy, and customer care are central to success.Role Overview:As...

  • Customer Experience Consultant

    3 days ago

    Adelaide, Australia Cushman & Wakefield Full time

    **Job Title** Customer Experience Consultant **Job Description Summary** As a Customer Experience Consultant (CXC), you will play a key role in providing exceptional customer support, ensuring KPIs are met or exceeded, and enhancing the overall client experience. Working closely with both the centralized CXC team and on-site Facilities and Asset Managers,...

  • Customer Experience Consultant

    2 weeks ago

    Adelaide, South Australia Cushman & Wakefield Full time

    **Job Title**Customer Experience Consultant**Job Description Summary**Calling all experienced customer service superstarsWe are looking for a motivated and enthusiastic Customer Experience Officer to join our team.**Calling all non-experienced customer service superstars****About the role**With flexible working arrangements and a minimum of one day a week in...

  • Customer Experience Consultant

    1 week ago

    Adelaide, South Australia Hickinbotham Group Full time

    AdelaideHickinbotham is a dynamic and diversified private group based in Adelaide.With 70 years of family ownership and a reputation for excellence and innovation, the Group's interests include SA's largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.We are seeking a Customer Experience...

  • Netsuite Consultant

    1 week ago

    Adelaide CBD, Australia Wild Tech Solutions Full time

    **NetSuite Consultant** **Location: Open nationally - Hybrid role** **Salary on offer: approx. AU$ 120 000 p/a** **Seniority Level**: Junior to Mid-Level **Company Overview** We are a Gold Partner for Microsoft. A dynamic team supported by industry veterans, significant investment and we have experienced exceptional growth over the past 12 months. Today...

  • Reservations Consultant

    7 days ago

    Adelaide CBD, Australia Collette Full time

    Collette is seeking **Reservations Consultants** to join our Australia Team. This is a Work from Home role. **ABOUT COLLETTE: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette...

  • Consultant - Healthcare Consulting

    3 days ago

    Adelaide CBD, Australia Digivate Health Full time

    **Join a modern consultancy firm that's changing the way healthcare advisory services are delivered in South Australia.** - Earn a competitive market salary + bonus + superannuation - Be a leader in our team and carve out your journey - there is scope to customise your pathway - Work flexibly from home and Digivate Health office (Adelaide); with some...

  • Implementation Consultant

    3 days ago

    Adelaide CBD, Australia Fyndr Group Pty Ltd Full time

    Flexible working environment, CBD offices - Work with well known insurance clients implementing highly configurable software - Continuously exploring new service lines creating broad opportunities The role of the Implementation Consultant is a customer-facing project role responsible for the implementation of the customer’s requirements within the...