Mentor

**About MEGT**

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

**The MEGT Difference**

We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

- Flexible working arrangements
- Fully maintained company car
- 14 weeks paid parental leave
- Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
- Generous leave entitlements, including 3 paid Christmas close-down days
- Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
- Corporate travel rates for personal use
- Option to buy or cash out annual leave
- Salary packaging available (non-PBI)
- Ongoing development with study support
- Employee Assistance Program (includes Nurse on Call)
- Retail and entertainment discounts
- Pro-rata long service leave after 7 years

**The Opportunity**

This role can be based at any of our offices across the Greater Brisbane or Sunshine Coast regions, this is your opportunity to join our **Apprentice Connect Provider division** and work with Australia’s largest single provider.

As a Mentor in the Apprentice Connect Provider (ACP) division of MEGT, you will provide exceptional mentoring, practical and pastoral care to apprentices and trainees who may have challenging circumstances to overcome with the aim of improving completion rates. You will also work with women in non-traditional trades to mentor them into employment.

You will also be required to build strong relationships with employers, TAFE, Department of Education Skills and Employment as well as various other stakeholders to deliver an exceptional mentoring service.

This role is highly rewarding and involves a holistic, empathetic, and proactive approach as you guide your clients to persevere through obstacles and help them achieve their career goals.

**Duties and responsibilities include**:

- Manage a caseload of Australian Apprentices within a local region
- Meet with employers, Australian Apprentices and parent/guardian (if applicable)
- Undertake risk assessments, identify barriers, and create case management plans to address barriers
- Identify and utilise local/state/national organisations to assist with addressing barriers to completion
- Understand and ensure compliance with policies and procedures applicable to the program
- Maintain accurate and detailed In-training information and file notes
- Complete status reports and reports on statistics
- Maintain strong internal and external relationships
- Provide coaching and training

MEGT's core values _United, Savvy, Trailblazers_, and _Thrive_ are at the heart of this role, guiding everything we do

**About you**

You will have experience in a similar mentoring or guidance role with significant call volumes and administration experience. You will have demonstrated the ability to engage, respect and support those of diverse demographics and social backgrounds with a strong focus on youth including:

- Previous experience fostering positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
- Exceptional ability to identify appropriate solutions and provide proactive assistance including referral to specialist organisations e.g. housing support ect
- Excellent communication and administration skills including strong CRM and data entry experience
- Strong problem solving skills and ability to interpret and assess information
- Proven experience in meeting set targets, KPIs and customer service standards
- Experience &/or qualifications in youth/social work, or progress towards these qualifications, e.g. Certificate IV in Community Services (Youth Work), would be highly regarded
- Current driver's license or ability to travel
- MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications._

**The MEGT Commitment**

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and peopl