Customer Service Advisor

2 days ago


Haymarket, Australia Golden Wattle Travel Services Full time

Job Title: Customer Service Advisor

Company: Golden Wattle Travel Services

Location: 689 George Street, Haymarket, NSW 2000

Employment Type: Full-Time (40 hours per week)

**Salary**: AU$43,739.84 - AU$86,449.33 per year

About Us:
Golden Wattle Travel Services is a trusted name in the travel industry, known for providing personalized and reliable travel solutions to our valued customers. We specialize in creating unforgettable travel experiences across Australia and around the world, offering a wide range of services from booking flights and accommodations to crafting bespoke travel itineraries.

Job Overview:
Key Responsibilities:
Assist customers with booking flights, accommodations, tours, and other travel-related services.

Resolve customer issues and complaints in a professional and timely manner.

Provide personalized travel advice and recommendations based on customer preferences and needs.

Maintain up-to-date knowledge of travel destinations, products, and industry trends.

Process payments and ensure accurate billing and record-keeping.

Work collaboratively with other team members to ensure customer satisfaction and loyalty.

Participate in training and development programs to enhance your travel and customer service knowledge.

Qualifications:
Proven experience in a customer service role, preferably in the travel or hospitality industry.

Strong communication skills, both written and verbal.

Excellent problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficiency in using booking systems and travel-related software is a plus.

A passion for travel and a desire to help others experience the world.

Ability to work flexible hours, including weekends and public holidays, as required.

What We Offer:
Competitive salary ranging from AU$43,739.84 to AU$86,449.33 per year, depending on experience.

Opportunities for professional growth and career advancement.

Employee discounts on travel services and packages.

A supportive and friendly work environment.

Ongoing training and development to keep you at the forefront of the travel industry.

How to Apply:
If you are excited about travel and enjoy helping people plan their perfect getaway, we would love to hear from you Please submit your resume and a cover letter outlining your relevant experience

Pay: $43,739.84 - $86,449.33 per year

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person



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