Admissions/administration Officer/manager

2 weeks ago

Canberra, Australia Capital College Full time

**The College**

Capital College is an award-winning CRICOS RTO. We have two campuses located in Canberra CBD & surrounds with another campus in Southport QLD. Continued growth creates an opportunity to expand our administration and operations team.

**The role**

As an Admissions and Administration Officer, you will provide exceptional customer service and support to our students, education agents, and other department personnel.

The role offers a steady routine of processing incoming admissions, working with the Finance Officer to ensure cohesive reporting. Leading student onboarding to ensure students have all the information required, and other general administration in an industry that is regulated to achieve high standards.

You will report to our General Manager located on Gold Coast and will work as part of a growing team in Canberra and Queensland. Being a self-starter and the ability to work responsibly without direct supervision are important attributes for this role.

Although full training will be provided, previous experience working in an RTO environment - specifically with international students - is essential.

Your role will involve:

- Manage the receptionist duties alongside other staff members
- Ensure all administrative processes are followed in an accurate and timely manner
- Ensure student files are accurately maintained
- Maintain CC SMS (aXcelerate)
- Process Offer letters and CoEs (including variations: cancellations, deferments, suspensions, ITRs, transfers, concurrent CoEs)
- Act as the first point of contact for students and agents and assist with various enquiries
- Time management and workload management and attention to detail
- Provide support to the Management Team as required
- Assist Front Desk (Student services) officers should the need arise

**Essential Requirements**
- Understand ESOS Act, National Code, RTO Standards and other related industry legislation
- A can do attitude and eye for detail
- Ability to maintain strong relationships and be a team player
- Accurate data entry skills
- Good command of written and Spoken English
- Advanced Computer literacy
- Ability to manage complex systems (RTOM and Prisms)
- Ability to manage time and workload
- Ability to present a positive image to all our clients

If this role and your experience match, please provide your CV and cover letter to be considered.

**Job Types**: Full-time, Part-time

**Salary**: From $60,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- CRICOS RTO: 2 years (preferred)

Work Authorisation:

- Australia (required)

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