Manager (Social Media & Customer Insight)

3 days ago

Brisbane, Australia Transport and Main Roads Full time

As the Manager (Social Media & Customer Insight), you will plan and execute strategies that optimise the performance of the social media team to develop and deliver responsive and effective outcomes for business partners, industry and the public. You will also collaborate with teams across Strategic Communications Unit to gather, analyse and leverage data to drive customer insights.In this role, you will: - Oversee the preparation of integrated communication materials, including but not limited to social media strategies, campaigns, posts and reports; other written materials as required, including media, online and marketing collateral; and ensuring close alignment with other External Affairs and Marketing Communications teams. You will also support the leadership team in driving customer insights based on data. Build and maintain effective relationships and communication networks with content providers and internal and external stakeholders. Scan the environment to identify and analyse major and sensitive issues and assist and support in the preparation and execution of External Affairs team strategies and initiatives to mitigate risk and ensure brand integrity. Manage the social media team in delivering proactive and reactive communications and ensuring development and capability growth opportunitiesacross the team. Oversee and manage the development, implementation and evaluation of strategies to create and sustain a safe and healthy workplace culture, optimise resource investment and performance. Assist with the provision of specialist and strategic advice to executives, stakeholders and other departmental representatives on complex externalcommunications matters, including social media approach in crisis management and disaster response.
**What we're looking for**: - A Bachelor degree in marketing, social media, journalism, or corporate affairs or similar, higher qualification, or at least five years' relevant experience working in a media, digital or external communication or corporate affairs environments. Experience leading an external communication, public relations, public affairs, digital, media teams to deliver persuasive content for a digital environment. Proficiency in planning, executing, and evaluating integrated digital communication strategies and initiatives. Strong knowledge of web publishing platforms, CMS systems and accessible web content creation principles. Ability to build and maintain effective relationships with content providers and various internal and external stakeholders. Experience developing, implementing and evaluating business development and team performance strategies in a large and geographically dispersed organisation.To apply: - Review the attached role description
- Upload a current CV/resume
- Complete the short Smart Jobs questionnaire
Applications will remain current for 12 months.
**Job Ad Reference**: QLD/589024/24
**Closing Date**: Wednesday, 18 September 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Social Media Manager

    3 days ago

    Brisbane, Australia Hunt & Co. Full time

    Brisbane based or potential to work remotely - Great team and environment - Help the company drive growth via social media strategies **Are you a Social Media Manager ready to leap into a new role? Are you looking to join a global eCommerce business? Are you across all the latest social media trends? Then we have the perfect role for you!** We are on the...

  • Assistant Social Media Manager

    3 days ago

    Brisbane, Australia Dr Clear Aligners Full time

    **Job description** Are you ready to unleash your unique style and creative voice? Join our team at Dr Clear Aligners AU as a Assistant Social Media Manager, where you'll have the opportunity to bring your innovative ideas to life and captivate audiences like never before. We're seeking a talented individual who can thrive in a dynamic digital landscape and...

  • Social Media

    2 weeks ago

    Brisbane, Queensland, Australia Bevilles Full time $60,000 - $90,000 per year

    Join Bevilles – Australia's most loved jewellery brand – as we redefine value, style, and innovation in the jewellery industry.Bevilles is on a mission to become the #1 destination for quality and affordable jewellery. With 37 stores nationwide and a bold growth strategy, we're looking for a creative and drivenSocial Media and Marketing Coordinatorto...

  • Social Media Managers Social Media Officers

    1 day ago

    Brisbane, Australia Australian Bureau of Statistics Full time

    APS 4, APS 5, APS 6 & EL 1 classification levels - locations: Brisbane, Canberra & Melbourne - temporary and permanent positions; full-time or part-time hours; flexible working arrangements The Australian Bureau of Statistics (ABS) is looking to fill the roles of **Social Media Managers** (EL1 and APS 6) and **Social** **Media Officers** (APS 5 and APS 4)...

  • Social Media Coordinator

    2 weeks ago

    Brisbane, Australia Beginning Boutique Full time

    Throwback to the year 2008, way back when online shopping wasn’t even a thing (can you believe that?!) Our CEO extraordinaire Sarah dreamed of creating an online community that loved getting packages delivered for the weekend and experiencing exceptional customer service at their fingertips. After a 21st birthday trip to Paris, Sarah returned with an idea...

  • Social Media

    1 week ago

    Brisbane, Queensland, Australia Eureka Furniture Full time $60,000 - $80,000 per year

    Join the creative force behind one of Australia's most loved furniture brands.At Eureka Furniture, we're passionate about designing and delivering beautiful, affordable furniture that transforms spaces and lives. We're now on the hunt for a talented and driven Social Media - Digital Co Ordinator to bring our brand and products to life through compelling...

  • Social Media

    1 week ago

    Brisbane, Queensland, Australia Apéro Label Full time $60,000 - $80,000 per year

    Company DescriptionApéro Label is a Brisbane based fashion brand redefining maternity wear with runway inspired designs that are both stylish and functional. As a 'mother's first' label, we empower women to feel confident through every stage of motherhood. More than a fashion label, Apéro is about empowering women to feel confident, stylish, and seen. We...

  • Social Media Coordinator

    3 days ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Supportive and collaborative team environment - Fast-paced consumer goods industry - Career growth opportunities We have partnered with leading global consumer goods organisation to identify a talented and driven individual to help shape their online presence and connect with our client’s ANZ social media channels. As a Social Media Coordinator, you'll...

  • Social Media

    3 days ago

    Brisbane, Australia Perigon Group Full time

    Impressive Leadership Team. - Excellent Company & Team Culture. - Eagle Farm Location. On Site Parking. **The Organisation** NAK Hair is an Australian made and owned haircare company beginning their journey in 2003, with a vision to build a leading global brand endorsed by salons & stylists. With a presence in over 25 countries, NAK continue to expand and...

  • Social and Digital Media Officer

    3 days ago

    Brisbane, Australia Queensland Health Full time

    Our team is at the heart of Queensland Health's online presence, creating compelling narratives and engaging content that informs, inspires, and connects with our diverse audience. We manage and moderate a broad range of digital platforms, including our podcast, blog, e-newsletter and popular social media accounts on Facebook, Twitter, Instagram, YouTube,...