Team Member

7 days ago

Parramatta, Australia Westpac Group Full time

**Full time permanent role based in Kogarah or Paramatta**:

- **Hybrid working opportunities**:

- **Processing, data entry role
**How will I Help?**
As the Team Member Lending Fulfilment Expert you will be a key Member of the Home Ownership Services Team within Group Operations, Property & Commercial you will be joining our Mortgage Operations team. A Financial Transaction officer (Spider) supports both first and third party by processing loan drawdowns for settlements, completing transactions and completing settlement preparation activities.

**What’s in it for me?**
You’ll be working with the division as a whole to drive the strategic plan and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise. You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts Westpac Group has been around for over 200 years and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.

**What do I need?**
You will bring with you your previous banking experience and understand the mortgage business. Your role will be to provide exceptional customer service to our customers at all points, within service level timeframes and at the highest standard. You will have attention to detail, solid judgment with excellent decision-making skills

**As well as this you will**:

- Have exceptional communication experience, both written and oral
- Team Player who is open to learning and feedback
- Have proven experience in delivering high standards of customer service within agreed service levels within a high volume, productivity-driven environment.
- Be resilient, remain calm and be able to handle customer complaints with empathy and understanding.

**What is it like to work there?**
You’ll join one big, supportive team to reach our purpose of Helping Australians Succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible workspaces and unexpected careers. As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

**How to I Apply?**
Start here. Just click on the **APPLY **button.
- Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants_

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