Donor Centre Manager

Donor Centre Manager

**Date**:25 Jul 2025

**Search suburb or city**: Cheltenham, VIC, AU, 3192

**Company**:Australian Red Cross Lifeblood
- **Permanent Full-Time opportunity - 38 Hours Per Week**:

- **Varied shifts - Monday to Friday**:

- **Located at Cheltenham** **Donor Centre, Victoria**:

- **Salary from $110,210 Per annum + super, salary packaging and more**

**Discover life-giving possibilities**
- Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

**About the role**
- Lifeblood is seeking a leader to join our Cheltenham Donor Centre to shape and maintain a culture that ensures the best experience for every donor, every time. As a Donor Centre Manager, you will draw on your leadership experince to motivate the team, achieving collection targets and meet key performance indicators essesntial to securing Australia's blood supply. Your curiosity, adaptability, and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.

**A day in the role will see you**:

- Manage the quality and safety of blood donation and blood products
- Work alongside the team providing service excellence to our donors
- Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
- Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
- Effectively roster employees to meet donor attendance, skill mix and operational requirements.
- Be a great change leader ensuring you explain the “why” and support change for your team
- Engaging and building relationships with internal and external stakeholders
- Work collaboratively with Marketing and Regional Partnerships to optimise donor panels.

**Sound interesting? Here’s what we’re looking for**:

- Demonstrated experience managing a team in a customer focussed environment.
- Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
- Motivation to lead and inspire a team to reach shared goals and key performance indicators
- Ability to foster and build internal and external stakeholder relationships
- A passion for coaching people, developing skills within your team members and identifying talent
- Positive nature, with the ability to empathise with donors and team members
- Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
- Highly committed to safety and quality

**Benefits and Wellbeing**
- We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.
- In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

- Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
- 14 weeks paid parental leave - no waiting period for either parent
- Ability to purchase additional annual leave
- Discounted private health cover with fantastic corporate benefit
- Discounted access to 1,430+ gyms & pools all over Australia
- Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
- Plus, many more
- If you want to know more about our recruitment process or to check out our FAQ's, please click here