Call Centre

3 days ago

Cheltenham, Australia Conquest Personnel Pty Ltd Full time

**Call Centre
- Technical Support - start immediately**

Are you looking for a company where you can excel and grow

Great location, opportunity to grow within the role and highly supportive team with excellent company culture

**The Company**

This highly successful Family-owned business, who are in the field of technology and payment solutions are looking for an exceptional experienced Technical Support Specialist - Call Centre to join the team.
This wonderful growing business are highly supportive and provide a great company culture

This role will see you as the main point of contact for the technical team

**The role**:

- Provide technical assistance and support to resolve technical issues over the phone
- Provide regular escalation support to technical team and technical partners
- Maintain an up-to-date knowledge of operational procedures
- Utilise monitoring tools and system logs to build a detailed issue case
- Replicate unfamiliar issues in test machines
- Complete fleet optimisation and preventative tasks
- Configure and support software and hardware products
- Cooperate and liaise with technical team and share information across the organization
- Develop/build working relationship with Next Payments' internal department
- Liaise and coordinate with external third-party service providers to resolve issues
- Raise cases for all activities capturing accurate description of incidents/issues
- Follow-up all outstanding cases
- Provide consistent and accurate information when responding to queries

**Skills and Experience**
- Technical Customer service background - you are tech savvy and have a strong IT background
- Youa re a team player with exceptional communication skills
- Have the technical aptitude to problem solve
- Knowledge of computer management systems
- Exceptional computer skills
- Strong ability to transfer information, skills and knowledge
- 2years previous experience in IT related helpdesk/system operations
- Exceptional PC Skills

We would love to hear from you if you want to work in a close knit, supportive team

Please note for this role you must live in Australia and be a permanent resident

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